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  • 373 Topics
  • 987 Replies
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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373 Topics
R
Contributor I
R_JavarusContributor I
asked in Analytics
Can Klaviyo send an email to me when an A/B test is done?

Hi, I have several A/B tests running in several different Klaviyo accounts. Is there a way to set up that Klaviyo would send me an email when an A/B test is completed, so I wouldn’t need to manually check all the flows and campaigns?

191
retention
Partner - Platinum
Z
Contributor I
ZeMarkContributor I
asked in Analytics
Mobile Pop-Up Views Significantly Lower Than Mobile Sessions

Hi everyone, I'm experiencing an issue where the number of mobile sessions on my website is much higher than the number of users who actually see the Klaviyo pop-up. For example, in a given period: Mobile sessions: 400 Pop-up views (as reported by Klaviyo): 100 On desktop, the pop-up views closely match the number of sessions, so this issue seems to be specific to mobile devices.

263
annasophiefc
Partner - Platinum
E
Contributor I
Eric PContributor I
posted in Analytics
Decrease in Campaign Click Rate

Over the past month, we have notice a consistent decrease in our campaign click rates that we send to our 60-day engaged audience. Our content has not drastically changed, so I am unsure what might be causing this. Could it be related to recent changes from email providers to their security verifications/bot clicks? Has anyone else been experiencing this over the past month? If so, do you know what might be the cause? Thanks!

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E
Contributor I
S
Contributor I
sandjestContributor I
asked in Analytics
Tracking Klaviyo for from Facebook Ad source

I have an ecommerce website, and I’m setting up a sign-up form on Klaviyo, asking the audience to enter their email address to receive a discount coupon. I also plan to run a Facebook ad campaign with the objective of driving traffic to my product page that includes the form. I want to track how many people successfully submit the form from the Facebook ad source. How can I do that? Please help. Thank you very much!

253
S
Contributor I
clairebeaumont
Active Contributor I
clairebeaumontActive Contributor I
asked in Analytics
Why is my click rate higher than my open rate?

Hi Guys, I have seen in recent flows and campaigns that the click rate higher than my open rate?# The click rate is 81% and the open rate is 30%. This is happening across all campaign not just sale. Thanks Claire

593
Byrne C
Community Manager
U
Contributor I
uniqueusername123Contributor I
asked in Analytics
Monitoring/ Alerts for Transactional emails

We send out transactional emails with Klaviyo. We are looking for a way to monitor or get alerts, if profiles are being skipped. It should not be that hard, however we do not find a way with internal alerts (as it just sends out if certain stage in flow is reached by profiles, not if email skipps), or metrics or dashboards. Is there any workaround? How do you track if every customer receives transactional emails?

131
Byrne C
Community Manager
H
Contributor II
HannahBudContributor II
asked in Analytics
Insights on about WHERE customers are clicking on an email?

How can we get a top-line a report showing WHERE customers are clicking on email campaigns? Goal is to understand the most valuable links across our templated blocks (eg menu banner, footer, 3 x stack CTA etc) alongside understanding if varied content options are gaining clicks (eg is a CTA linking to a blog more likely to get clicks than a CTA to product?) Eg are they clicking on the menu banner 'SHOP NOW' link or another link, or the first header block, or even a specific link in the footer? I am used to creating this through UTM tagging the blocks individually and tracking through GA, but surely there is a system within the Klaviyo tagging that tracks this?

7957
C
Contributor I
S
Contributor I
SeanBarnettContributor I
asked in Analytics
Why is my click rate higher than my open rate?

Why is my click rate higher than my open rate? [More detail and context to my situation]

191
J
Contributor I
Nermine
Partner
NerminePartner
asked in Analytics
High Bounce Rates Due to Blacklisted Shared IPs

Hey everyone, Lately, I’ve noticed a spike in bounce rates for several of my clients using Klaviyo’s shared IP addresses. After investigating, I checked one of the IPs on MXToolBox and found that it’s blacklisted. Is anyone else experiencing the same issue? Also, is Klaviyo aware of this and actively working on a resolution? Any insights or recommended steps would be greatly appreciated! Thanks!

291
Byrne C
Community Manager
N
Contributor I
neil_vContributor I
asked in Analytics
Why do we have clicks with no opens?

282
Byrne C
Community Manager
D
Contributor I
Dekl1544Contributor I
asked in Analytics
A/B Testing - Placed Order Rate Deficiencies

I have been A/B testing specific sections of email campaigns to see which email version drives more revenue. I feel like there’s a definite deficiency in the reporting of “placed order” when testing campaigns. You can see which version drove the most revenue, but there’s no where in the results where it shows you which purchases were attributed to which email version. Due to this, it’s not very informative as far as a conversion rate. For example, I send a weekly inventory email for my company. I wanted to test if different looks/feels/formats of the “On Sale” section of this inventory email drove customers to purchase more sale items. However, figuring this out has been a bit of a nightmare because I have to manually try to figure out which Shopify orders were attributed to Version A of the email, and which were attributed to Version B. I can see how much total revenue each version is attributed to, but not a list of which sales. Thus, I’m not able to figure out which one drove more “

231
Byrne C
Community Manager
S
Contributor I
slienekeContributor I
asked in Analytics
Revenue per new profile last 30 days

Hello - I’m having difficulty finding out the following information: I’d like to know how much attributed revenue I have received from profiles that have subscribed in the last 30 days through our website popup forms. Despite creating segments, exporting, tagging with relevant tags, activating the free trial for Customer Insights, I am unable to get an accurate measure of this. For example, I created a segment of profiles that meet my criteria of having subscribed through our popup in the last 30 days. Then I go to Audience Performance in Customer Insights and it gives me a value of $0, even though I know that 25% of the segment has made a purchase. I even exported the segment, tagged them, re-uploaded and ran a revenue report filtered by that tag and still….$0. This really shouldn’t be that hard. Note: I do not want revenue per recipient. I want specifically revenue generated by profiles that are new that last 30 days that have been added through the popup. What am I missing?

263
annasophiefc
Partner - Platinum
CKeast
Contributor IV
CKeastContributor IV
asked in Analytics
What's wrong with my Dashboard Overview?

Ever since one of the recent updates, we’ve been having trouble viewing the Analytics Dashboard Overview properly. The sections go out horizontally farther than the computer screen, and there’s no sideways scroll bar, so we can’t actually see the numbers. There’s also a double vertical scroll bar, which is just annoying. Is there a way to fix this so that we can actually see our numbers?

1437
ebusiness pros
Partner - Silver
D
Active Contributor IV
dgibbsActive Contributor IV
asked in Analytics
Customizing Custom Reports

Im still relatively new to Klaviyo so i appreciate any and all community support. I am building out some Custome reports to track Flow performance across A/B tests and various flows and I’m struggling to add fields to these reports, for example subject lines. Having the subject line pulled into the report next to the break down of open rates can gave a quick single view on whats working and what's not across multiple campaigns at a glance (also our past EDS did this so my manager is expecting it and I’d rather not copy past everything across tabs in Excel). Another thing that would be great is the “Conversion Metric” I can get a total of Orders Placed - but I’m struggling to find the actual people who made those purchases to spot check and monitor - in the flow you can see the analytics and see the audience who performed any flow activity, but the conversion metric isn’t an option there. Long story short - is there a way of customizing the output of the reporting in Klaviyo?

2165
David To
Klaviyo Employee
P
Contributor III
PkirbyContributor III
asked in Analytics
Open and click behavior by contact

Is there any report in Klaviyo that can give you an overview of email opens and clicks for an entire list/segment? For example, in HubSpot I can export a group and see how many emails someone has received, opened, and clicked. I can see this behavior on an individual profile basis, but I’d like to be able to see it en masse. Also, the profile data seems to count multiple opens and clicks per email, which is helpful also, but not what I want to see.

3503
David To
Klaviyo Employee
G
Contributor I
GenContributor I
asked in Analytics
Export total attributed revenue for each campaign

Has anyone been able to get in touch with Klaviyo support via phone? I have been trying to get in contact with them and have had no luck. My boss is getting very aggravated that we see a total attributed revenue, but the numbers to back it up are only in Klaviyo and there is no way for us to export these into a .CVS file by each campaign. We feel that if they have our information on the backend, then we should be able to export these numbers into a file to decipher ourselves, it should not be this hard.

1581
David To
Klaviyo Employee
G
Contributor I
GenContributor I
asked in Analytics
Exporting files with sales

Does anyone know how I can export a CVS file that will give me the amount of sales for each customer as well? I have tried creating a segment and doing it this way, but it only gives me the option to do CLV and I would like the sales from certain campaigns and flows I have done.

1283
David To
Klaviyo Employee
A
Anonymous
asked in Analytics
change in revenue percentages by klaviyo for previous months

hello, I noticed that my results (revenue by klaviyo) for the old months, for the "placed order rate" metric, have increased! they were at 37% for March and since today the result has increased to 42%! Same for February! Why such a discrepancy? has there been an update to the email revenue calculations? THANKS

472
A
D
Active Contributor IV
dgibbsActive Contributor IV
asked in Analytics
Error in welcome flow analytics?

I have been getting odd and inaccurate numbers in Klaviyo Flow analytics. I sent myself through a flow and never received the email - I’m not sure why it didn’t hit the inbox, if there was spam blocking or firewall issues but it never hit my inbox. Klaviyo still reported that not only was the email delivered but it was opened and clicked on! Similarly with an SMS that I received but did not click on Klaviyo logged that I clicked the SMS. And today looking at live customers who went through a flow it is showing that 60% of the people who clicked links in the email opened it 0 times, I am not sure how that is possible though. But these issues are making it difficult to trust the numbers I’m seeing - I raised a support ticket 2 weeks ago regarding this issue and have yet to hear from support - it does seem that this community board is monitored more regularly though. Emails that were not delivered nor opened or clicked People who Clicked on emails they didn’t open The SMS I never clicked

582
D
Active Contributor IV
T
Contributor II
TimoContributor II
asked in Analytics
Statistics for customers' repeat purchase timing

Hi there! I’m wondering if I can get in Klavyio data on the average time the customer is coming back for a second or a next purchase?

13458
David To
Klaviyo Employee
S
Contributor I
StockersContributor I
asked in Analytics
Where to check NPS analytics?

Hello, We have followed this tutorial https://help.klaviyo.com/hc/en-us/articles/115005084627 to add the NPS but I don’t know how to check now the analytics on this. Any chance you can point me in the right direction? Best, Stockers Team

3033
Omar
Partner - Platinum
S
Contributor I
sam.m.gordonContributor I
posted in Analytics
Click Rate Decrease

Hi there, I’ve noticed a big decrease in my broadcast click rate and I can’t seem to get it up. My open rate is fantastic and we’re making good revenue on each broadcasted email, but the click rate is still low. I’ve been split-testing, making sure there is a CTA near the top of the email, etc. Any advice or tips? Or is anyone else struggling with this too?

3741
David To
Klaviyo Employee
s0lid
Active Contributor III
s0lidActive Contributor III
asked in Analytics
Dashboard vs performance tab doesn't match

Hello, My dashboard and performance tab revenue doesn’t match. Why is that and which one is the right one?

2103
s0lid
Active Contributor III
s0lid
Active Contributor III
s0lidActive Contributor III
asked in Analytics
New Performance Tab

Hello everyone, Klaviyo Home's performance tab has recently changed. I always use this for reporting and checking past performance of my Klaviyo account. Since it changed, what should I do to get the performance of one account over the past 30 days, 90 days, and 365 days? This is usually what I use in my reports

692
s0lid
Active Contributor III
J
Contributor II
jic_lukeContributor II
asked in Analytics
How Can I Consolidate the Activity Feeds for All Metrics?

The ‘old’ Klaviyo account homepage was essentially one consolidated activity feed for all metrics. Has anyone found a way to replicate this with the new redesign? I know that on the metrics tab (https://www.klaviyo.com/analytics/metrics) you can click on the dropdown to get to the activity feed for any single metric, but it seems that there is no way to view the activity feed for all or multiple metrics simultaneously. I tried poking around in the reports + dashboards, but these all seem to only aggregate information vs. simply listing the individual activity / action. If you’ve found a true workaround to get back to the old home page, I’d love to hear it!

2175
J
Contributor II

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