How do I stop Klaviyo from messaging our clients without our permission.

Forum|Forum|5 months ago
March 2, 2026
4 replies
212 views

We created an account with Klaviyo to test the software.
It didn’t perform as expected and support was non-existent, so we did not activate or use the services.

Unfortunately, setting up the integration imported all of our clients and now it seems Klaviyo is messaging our clients about things we did not request. I myself just received a message about following our studio on social media.

We never activated that campaign or flow at any point.
I am eternally grateful we never activated with Klaviyo - but the fact that we are being punished with legacy automations we didn’t activate is pretty wild.

Your sales team has been sure to check in with me every 6 months to tell me all the stuff that didn’t work last time will work this time (it doesn’t) but I can’t get in touch with support for problems with your software.

I appreciate you generating problems for me to solve - I suppose I’m not busy enough - but I’m asking you to provide solutions, not problems.

Thanks,

Best answer by chloe.strange

@Namaste North,

Apologies for the negative experience, we’re opening a ticket and someone from support will help work through the challenges you’ve been having - we’ll help you get it sorted!

~Chloe

ArpitBanjara

Principal User II

Hey @Namaste North

Klaviyo does not message your customers on its own. Every email or SMS must be triggered by something in your account. In most cases, this happens because of an active flow, campaign, or integration trigger.

Here’s where I’d start:

First, check Flows. Go to Flows and look for any flows that are set to Live. Pay close attention to welcome series, abandoned cart, browse abandonment, post-purchase, and winback flows. Click into each one and review:

The trigger
Whether messages are set to Live instead of Draft
The Smart Sending settings

If a flow is live, it will automatically send when someone meets the trigger conditions.

Next, review Campaigns. Go to Campaigns and filter by “Sent” to confirm whether any recent campaigns were scheduled or sent by someone on your team.

If you're seeing unexpected messages tied to Shopify or another platform, also review your Integrations under Integrations > Manage. Certain integrations can trigger flows based on events like “Placed Order” or “Started Checkout.”

@chloe.strange - can you please help them out?

I hope this helps and thank you for sharing your question here in the community. If you’re still stuck, feel free to schedule a call with us.

Cheers,

Arpit

Arpit Banjara - Lead Email Marketing Specialist at Flowium

N

Namaste NorthAuthor

Contributor I

So when I go to the page for “campaigns” and “flows”, it shows ABSOLUTELY NOTHING and suggests I create my first campaign or flow.
And the integrations. There is a shopify one that’s been disabled.

Are the flows and campaigns that don’t exist sending messaging? How do I turn those off?
Should the disabled integration also be sending messaging? How do I disable a disabled integration?

Your answers have not helped.
Klaviyo messaged a client this morning while setting up their account.

How many negative client experiences has Klaviyo generated for us?

What a joke.

chloe.strangeAnswer

Community Manager

@Namaste North,

Apologies for the negative experience, we’re opening a ticket and someone from support will help work through the challenges you’ve been having - we’ll help you get it sorted!

~Chloe

Byrne C

Community Manager

Hi @Namaste North,

Followed up with you via email! Please don’t hesitate to reach out to my email with any questions or concerns you have.

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials