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Contributor I
June 5, 2025
Solved

I accidentally converted my account to a test account

  • June 5, 2025
  • 2 replies
  • 212 views

Hi,

I accidentally switched my Klaviyo account to a test account. I want to revert it back to a regular (live) account, but I cannot contact support because I’m on the free plan.

Can someone from Klaviyo please help me fix this?

 

My account email: iletisim@urlaatelier.com

 

Thanks.

    Best answer by Victoria_ap_G

    Hi ​@erkambadanka ,

    Might be worth speaking to the chatbot and keep asking ‘speak to agent’ to see if they will connect you. 

    I don’t have a free account at the moment so unsure if that will work but always worth a shot.  

    You do need Klaviyo support to do this, so another work around would be to take out the cheapest plan ($20) just for the month to get some support. this does come with perks too, which include no branding, channel segmentation, increased sending limits etc. 
    You can cancel this plan at any point, but won’t get a refund. 

    2 replies

    Victoria_ap_G
    Expert Problem Solver II
    2025 Champion
    June 6, 2025

    Hi ​@erkambadanka ,

    Might be worth speaking to the chatbot and keep asking ‘speak to agent’ to see if they will connect you. 

    I don’t have a free account at the moment so unsure if that will work but always worth a shot.  

    You do need Klaviyo support to do this, so another work around would be to take out the cheapest plan ($20) just for the month to get some support. this does come with perks too, which include no branding, channel segmentation, increased sending limits etc. 
    You can cancel this plan at any point, but won’t get a refund. 

    Email, SMS & CRM Consultant
    Byrne C
    Community Manager
    Community Manager
    June 9, 2025

    Hi ​@erkambadanka,

    I just took a look, and can confirm that your account is now a normal account, and no longer a test account!