Klaviyo deleted everything I've created!

Question

I got an email from them about “Marketing Agent”. I clicked to learn more. It opened a flow like I was creating a new account and at the same time DELETED LITERALLY EVERYTHING I’VE DONE! It set me back to a free account, all of my contacts and flows are gone, their support SUCKS. I have worked with Omniflow and Mailchimp and both were so much better interfaces, better support, nothing like this would have ever happened. WHY do so many people say Klaviyo is the app to use? This is horrible!!

chloe.strange · Accepted Answer

Hi ​@Missy, I’m sorry for this frustration! I connected with our support team and I see there is a ticket opened for you - they’ll be able to better troubleshoot with views into your specific account.~Chloe

ArpitBanjara · Answer

Hey ​@MissyYour data is probably still there.What likely happened is that when you clicked on the Marketing Agent email link it opened a browser tab. Of taking you to your existing account Klaviyo took you through setting up a new account. Now you have two accounts. Your old one with all your contacts and flows is still there.Log out of what you're looking at now. Go to klaviyo.com/login. Sign in with the email address you used when you first made your account. If you are not sure which one it is, look in your inbox for your Klaviyo welcome email and use that address.If you still can't see your data, contact Klaviyo Support. Tell them you think they made an account for you. They can find all accounts linked to your email and get you back to the one. I will also tag ​@GabbyEsposito ​@chloe.strangehere so that they can contact you and address this issue as early as possible.I hope this helps and thank you for sharing your question here in the community.CheersArpit

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