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Contributor I
Nov 15, 2026 12:53 PM UTC
Question

Subject: Verified sending domain cannot be activated – DMARC failures (Free plan)

Hi Klaviyo Team,

I'm experiencing a persistent issue with my branded sending domain, send.kapadra.no.

The domain shows as Verified, but the Activate button remains disabled with the message:

"Your domain records are still being set up. Please wait a few minutes and try again."

My DNS provider is PRO ISP. I have verified that all four Klaviyo NS records and the site verification TXT record are publicly available.

My welcome flow is live, but emails to Outlook are bouncing with:

550 5.7.509 – Access denied. Sending domain KAPADRA.NO does not pass DMARC verification (policy: reject).

Klaviyo's AI assistant confirmed the public DNS records but could not inspect the internal domain provisioning status. I am on the free plan and cannot open a support ticket.

Could a Klaviyo Community Manager please help escalate this for an internal provisioning check?

I would prefer to resolve the issue without unnecessarily changing my existing DNS records.

Thank you!