Subject: Verified sending domain cannot be activated – DMARC failures (Free plan)
Hi Klaviyo Team,
I'm experiencing a persistent issue with my branded sending domain, send.kapadra.no.
The domain shows as Verified, but the Activate button remains disabled with the message:
"Your domain records are still being set up. Please wait a few minutes and try again."
My DNS provider is PRO ISP. I have verified that all four Klaviyo NS records and the site verification TXT record are publicly available.
My welcome flow is live, but emails to Outlook are bouncing with:
550 5.7.509 – Access denied. Sending domain KAPADRA.NO does not pass DMARC verification (policy: reject).
Klaviyo's AI assistant confirmed the public DNS records but could not inspect the internal domain provisioning status. I am on the free plan and cannot open a support ticket.
Could a Klaviyo Community Manager please help escalate this for an internal provisioning check?
I would prefer to resolve the issue without unnecessarily changing my existing DNS records.
Thank you!
