Hi ​@mrcnr 

Thank you for posting in the Community!

First and foremost. It sounds like you're in a frustrating situation, but don’t worry—let’s try to troubleshoot this so you can get your plan upgraded and send those emails before Friday.

• Ensure all the details in your billing section (name, address, zip code) match exactly with the information registered to your payment method. Even small mismatches can cause issues.
• Use a different payment method:
  • If Revolut isn’t working, try using a traditional credit or debit card, PayPal (if available in your region), or another supported payment method.
  • If you don’t have another method, try topping up your Revolut account balance and using the virtual card feature within Revolut to create a new virtual card for this transaction.

• Clear your browser cache and cookies:

  • Sometimes cached data can cause errors during checkout. Clear your browser cache or try using an incognito/private browsing window.
  • Alternatively, use a different browser entirely to attempt the payment.

• Check for security blocks on the bank side

  • Contact your bank (or Revolut) to ensure they haven’t flagged the transaction as suspicious. Revolut sometimes blocks payments to new or recurring merchants for security reasons.

Hope that helps! :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

i tested all and no one work…

can you help me more ?

I'm sorry to hear you're experiencing difficulties upgrading your Klaviyo plan. Here are some steps that might help resolve the issue:

1. Verify Billing Information: Ensure that all details in your billing section (name, address, zip code) match exactly with the information registered to your payment method. Even small mismatches can cause issues.

2. Try a Different Payment Method: If your current payment method isn't working, consider using a traditional credit or debit card, PayPal (if available in your region), or another supported payment method.

3. Clear Browser Cache and Cookies: Sometimes, cached data can cause errors during checkout. Clear your browser cache or try using an incognito/private browsing window. Alternatively, use a different browser entirely to attempt the payment.

4. Check for Security Blocks: Contact your bank to ensure they haven’t flagged the transaction as suspicious. Sometimes, banks block payments to new or recurring merchants for security reasons.

Hi ​@mrcnr 

Alright - Gotcha. 

You can send me an meeting invite to christian@segmento.dk for later today. 

Then i would love to help your solve your problem - If it fits your schedule?

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

Hi ​@mrcnr 

I’m sorry you’re experiencing issues upgrading your plan! If the issue is still persisting, and you’ve tried following the instructions of the contributors above, I’d recommend following this guide, that walks through how to update your credit card information. Once you update your credit card to a working card with sufficient funds and correct information, and the payment is successfully processed, you should be able to upgrade your plan. If this continues to not work, I’d recommend reaching out to our support team here, so they can take a closer look at your issue: https://www.klaviyo.com/support. Let me know if you have any additional questions!

Have a great day.

-Byrne