Verified branded sending domain — Activate button disabled

Question

Hi,My marketing branded sending domain send.orivaro.com shows as Verified, and all required DNS records show green/verified in Klaviyo.However, the Activate button remains greyed out, including in the three-dot menu. I have refreshed the page and verified the DNS records successfully.My emails are therefore still being sent using Klaviyo's shared sending domain, and Gmail is placing my double-opt-in confirmation email in Spam with an authentication warning.Could a Klaviyo team member please check the domain/account state and advise why activation is unavailable?Thanks.

ArpitBanjara · Answer

Hey ​@ORIVAROGreen checkmarks on every DNS record and a greyed out activate button almost always points to something on Klaviyo's backend, not a problem with your setup. The most common cause is that the same root domain or subdomain is already registered as a branded sending domain on a different Klaviyo account, which locks activation even when your records are fully verified. Active or scheduled campaigns and flows can also block it, since Klaviyo won't let you switch domains mid-send. On top of that, verified in the UI doesn't always mean the backend has caught up, so there can be a lag before the button unlocks even with clean DNS.This isn't something I can check from your account, so support is the right next step. Give them the domain and ask them to check why activation is locked, they can see the actual block on their end. I will also tag ​@Temi O.​@GabbyEspositofrom klaviyo to also check on their end.I hope this helps and thank you for sharing your question here in the community.Cheers,Arpit.

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