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I have several profiles who are not automatically set to the correct segment. They have bought an item and subscribed to the newsletter on the check-out page. The country or language is not automatically registered (which I thought was done). In their profile I can only see this property, but I can't use this property to add them to the correct segment.

I am selling in The Netherlands, Germany and Belgium and have three language segments (Dutch, German and English).

Hi ​@Judith Sluiter,

Have you tried making a segment with this definition?

  • Properties about someone > $phone_number_region > equals > DE

This would make a segment of every profile with a Germany phone number. If you’re not seeing that as an option, this segment definition would produce the same result:

  • Properties about someone > Phone Number > Country Code is in > Germany (+49)

Let me know if this helps you accomplish your goal!


Hi ​@Judith Sluiter,

Have you tried making a segment with this definition?

  • Properties about someone > $phone_number_region > equals > DE

This would make a segment of every profile with a Germany phone number. If you’re not seeing that as an option, this segment definition would produce the same result:

  • Properties about someone > Phone Number > Country Code is in > Germany (+49)

Let me know if this helps you accomplish your goal!

That's exactly what I tried to do, but I can't select the property $phone_number_region. When I check with profiles it is mentioned in their profile, but when I want to select it within the segment it doesn't exist. 


Thanks for confirming this, Judith. In that case, I’d recommend using the second option, which will work the same:

  • Properties about someone > Phone Number > Country Code is in > Germany (+49)

Thank you Byrne! That works really well