Guyz I am getting a huge BOUNCE RATE on automated flows emails.
My Client recently purchase the domain from name cheap & started using klaviyo 20 days ago. But In these 20 days time spam, we face bounce rate in every flow
What could be the reason ? after 20 days I sent my first campaign. but I didnt face any bounce rate on campaign, but getting bounce on automated flows?
What’s The Solution
Abandoned Checkout | 8%
First Time Customer Thank-You | 7%
Browse Abandoned | 3%
Abandoned Cart | 3%
Customer Win-Back | 3%
Welcome Series | 2%
NOTE : These are the bounce rates I got in these 20 days.
I recommend having a look through our documentation here. It will help you identify if the bounces are hard or soft, and explain why emails bounce.
In addition to this, I would check the domain being used for these flow emails, if you’re using a send address such as gmail or yahoo, you may see high bounce rates because the emails are failing DMARC. You'll need to update all flow emails to the "default sender email address" that includes your domain name. For example, you’ll want your sender email address to look like yourname@yourbusiness.com.
If this is indeed the case, I recommend updating this address to your business domain in the account settings too. This is because whatever is in the account settings will serve as the default address when you create future flow emails.
I recommend having a look through our documentation here. It will help you identify if the bounces are hard or soft, and explain why emails bounce.
In addition to this, I would check the domain being used for these flow emails, if you’re using a send address such as gmail or yahoo, you may see high bounce rates because the emails are failing DMARC. You'll need to update all flow emails to the "default sender email address" that includes your domain name. For example, you’ll want your sender email address to look like yourname@yourbusiness.com.
If this is indeed the case, I recommend updating this address to your business domain in the account settings too. This is because whatever is in the account settings will serve as the default address when you create future flow emails.
@Anas Ali Khan in addition to what @Dov said also check if you have dmarc configured on your domain and that it's configuration is not mistakingly set to quarantine all. I think it's the p= setting that controls this.
Also make sure you run double opt-in and use good sending guidelines. Check if you're not getting spammed with a lot of “fake”email addresses.
By clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Privacy Preference Center
Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies
Site Analytics
Your Privacy
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Privacy Notice
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Site Analytics
These cookies record your visit to our website, and are used to track your visit including information such as: web page interactions (clicks, hovers, focus, mouse movements, browsing, zooms and other interactions), referring web page/source through which you accessed the Sites, heatmaps and scrolls, screen resolution, ISP, and statistics associated with the interaction between device or browser and the Sites. If you are accessing our Services with a European IP address, you have been asked to consent to the use of these cookies (you are free to deny your consent).