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Contributor I
February 21, 2022
Solved

Emails with Gray Boxes?

  • February 21, 2022
  • 1 reply
  • 542 views

Has anyone dealt with emails that look like this? Gray boxes where the line breaks are & odd hyperlinked CTAs? Seems to only happen to one person on our team who is using the latest Mac & iOS — emails are being opened in outlook. 

 

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Best answer by stephen.trumble

Hey @eeBoo 

Thank you so much for coming to the Klaviyo Community for help!

Outlook sometimes skews HTML emails because all versions since Outlook 2007 use Microsoft Word to render HTML/CSS. Because of this, an email display may look slightly off in newer versions of Outlook from what you initially design and preview in Klaviyo.

1 reply

stephen.trumble
Klaviyo Alum
February 23, 2022

Hey @eeBoo 

Thank you so much for coming to the Klaviyo Community for help!

Outlook sometimes skews HTML emails because all versions since Outlook 2007 use Microsoft Word to render HTML/CSS. Because of this, an email display may look slightly off in newer versions of Outlook from what you initially design and preview in Klaviyo.

-Stephen