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Gmail could not verify notice from email

Forum|Forum|3 years ago
February 3, 2023
3 replies
534 views

Hello why it keeps showing this to our emails?

We use a sub domain: www.mysite.store connected to our Klaviyo but we set-up our Dedicated sending domain using our main domain: www.mysite.org. How to fix this?

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Best answer by inboxingmaestro

Hi @thepowerofcopy

It looks like domain misalignment and authentication related issues.

Here’s what Klaviyo recommends:

Root domain: mysite.org

Sending domain: send.mysite.org

So, basically, with send.mysite.org sending domain:

the emails DKIM signed using mysite.org using the signatures present on the kl._domainkey.mysite.org and kl2._domainkey.mysite.org respectively, in rotation.
the SPF authentication being handled by send.mysite.org using the SPF record present on that subdomain, which also serves as the return path address.

Can you send a screenshot of domains setup in your Klaviyo account and also send a test email to ceo@inboxingmaestro.com to review the headers?

Regards,

Mohsin

inboxingmaestroAnswer

Partner

Hi @thepowerofcopy

It looks like domain misalignment and authentication related issues.

Here’s what Klaviyo recommends:

Root domain: mysite.org

Sending domain: send.mysite.org

So, basically, with send.mysite.org sending domain:

the emails DKIM signed using mysite.org using the signatures present on the kl._domainkey.mysite.org and kl2._domainkey.mysite.org respectively, in rotation.
the SPF authentication being handled by send.mysite.org using the SPF record present on that subdomain, which also serves as the return path address.

Can you send a screenshot of domains setup in your Klaviyo account and also send a test email to ceo@inboxingmaestro.com to review the headers?

Regards,

Mohsin

Having trouble getting your emails to the inbox? Not anymore! Get my strategic guidance to understand what you need to change in your email programs to improve your deliverability, engagement and skyrocket your email ROI. Let's talk #loveforemails

thepowerofcopyAuthor

Partner - Silver

Hello @inboxingmaestro,

Thanks for helping me.

This mean we need to set up the Dedicated sending domain, the domain that is connected to Shopify. Sent you a preview mail

Helping consumable products increase revenue by up to 20% by using customer retention strategies through email marketing.

inboxingmaestro

Partner

Yes! I believe the root domain is the one that’s connected to Shopify and website is hosted on the same. The dedicated sending domain will be a subdomain of the root domain like send.mysite.org.

Please reach out to Klaviyo support team and team should be able to help you re-setup the things.

In case you’ve any questions further or need any help, feel free to reach out.

Regards,

Mohsin

Having trouble getting your emails to the inbox? Not anymore! Get my strategic guidance to understand what you need to change in your email programs to improve your deliverability, engagement and skyrocket your email ROI. Let's talk #loveforemails

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