Contributor I

Solved

Issue with "Added to Cart" trigger – "No add to carts found" error

Forum|Forum|5 months ago
March 7, 2026
5 replies
232 views

Hello everyone,

I’m having some trouble setting up my "Added to Cart" flow. Although my other flows (like Abandoned Checkout) are working perfectly, I’m stuck on this one.

When I try to set the trigger, I receive the following error message:

“There are no add to carts found.”

Because of this, I can't activate the flow, even though I see that visitors are adding items to their carts on my site.

A few details:

My other integrations and flows work fine.
I am specifically trying to use the "Added to Cart" metric as a trigger.

Does anyone know what might be causing this? Do I need to add an extra snippet of code to my theme, or is there a setting I might have missed?

Thanks in advance for the help!

Best answer by Byrne C

Hi @e-comm,

Thanks for explaining! I’d first test to see if the app is responsible for this. It might be worth briefly turning off Kaching Bundles, and then attempting to trigger Added to Cart to see if that’s indeed the issue.

While there might be some custom script you can run to force your store to prioritize Klaviyo over Kaching bundles, I unfortunately don’t have insight into what that may be. In that case, using the Create Event API to create a custom Added to Cart event is going to be your best bet.

Byrne C

Community Manager

Hi @e-comm,

What e-commerce integration are you using, or are you using a custom integration? Are you attempting to create the flow with the custom Added to Cart event (gear icon) or an integration-specific Added to Cart event (for example, with the Shopify icon)?

Either way, the most likely cause of the issue is that no Added to Cart events have been sent from your store to Klaviyo because nobody that Klaviyo is able to track has added an item to their cart yet. For example, the Shopify-branded Added to Cart event tracks when somebody adds to cart after they:

Submit a Klaviyo form
Submit a Shopify form
Enter their info on the checkout page
Log into their Shop account on the checkout page
Log into their customer account on your store.

Have people taken these actions and then added items to their cart? If you’re on Shopify and they have, and you’re still not seeing this event in Klaviyo, let me know.

E

e-commAuthor

Contributor I

Hi @e-comm,

What e-commerce integration are you using, or are you using a custom integration? Are you attempting to create the flow with the custom Added to Cart event (gear icon) or an integration-specific Added to Cart event (for example, with the Shopify icon)?

Either way, the most likely cause of the issue is that no Added to Cart events have been sent from your store to Klaviyo because nobody that Klaviyo is able to track has added an item to their cart yet. For example, the Shopify-branded Added to Cart event tracks when somebody adds to cart after they:

Submit a Klaviyo form
Submit a Shopify form
Enter their info on the checkout page
Log into their Shop account on the checkout page
Log into their customer account on your store.

Have people taken these actions and then added items to their cart? If you’re on Shopify and they have, and you’re still not seeing this event in Klaviyo, let me know.

"Hi there,

Thanks for the clarification. To answer your questions:

Integration: I am using the official Shopify integration.
Event Type: I am attempting to use the native Shopify 'Added to Cart' event (the one with the Shopify icon).
Identification: I have tested this myself by identifying first (submitting a Klaviyo form and clicking through an email), but the event still does not trigger in my activity feed or the flow builder.

The catch: I am using a third-party app called Kaching Bundles for my 'Add to Cart' actions. It seems like the app's AJAX functionality is bypassing the standard Klaviyo tracking script.

I have already tried adding the standard Klaviyo 'Added to Cart' snippets to my product.liquid and theme.liquid files, but since the bundle app intercepting the button click, the event isn't being captured.

Could you confirm if there is a specific way to track 'Added to Cart' events when a third-party bundle app (AJAX-based) is handling the form submission? Or should I be looking into a custom event via the Track API?"

Byrne CAnswer

Community Manager

Hi @e-comm,

Thanks for explaining! I’d first test to see if the app is responsible for this. It might be worth briefly turning off Kaching Bundles, and then attempting to trigger Added to Cart to see if that’s indeed the issue.

While there might be some custom script you can run to force your store to prioritize Klaviyo over Kaching bundles, I unfortunately don’t have insight into what that may be. In that case, using the Create Event API to create a custom Added to Cart event is going to be your best bet.

J

Jason Miller234

Active Contributor I

This usually means Klaviyo isn’t actually receiving the “Added to Cart” event from your site.

Since Abandoned Checkout works, your checkout tracking is fine — the issue is likely only with add-to-cart tracking.

Most common causes:

Klaviyo onsite tracking snippet not properly installed or missing from theme
Cart drawer / bundle apps interfering with the add-to-cart event
The event not being sent in Klaviyo’s expected format (“Added to Cart” metric)

I’d check Klaviyo → Metrics / Live Activity first. If no “Added to Cart” events appear there when you test, it’s definitely a tracking/script issue on the theme or an app conflict.

W

william111ttt23

Problem Solver I

This usually means Klaviyo isn't receiving any Added to Cart events. If you're using a cart or bundle app, it may be bypassing Klaviyo's tracking. Try disabling it temporarily to test, or send the event via Klaviyo's Create Event API if needed.

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