Hi all — hoping someone's run into this before.
I have a popup signup form that's set to Live, but it will not display on my actual storefront no matter what I try. Here's what I've already checked and ruled out:
- Klaviyo script confirmed loading correctly on the site (correct company ID, verified in dev tools)
- Zero JavaScript console errors
- Form status double-checked as "Live" (caught it stuck in "Editing" once already and fixed that)
- Triggers: exit intent, 20s delay, and "after 1 page seen" — set to OR, not requiring all
- Targeting: set to show to everyone, no URL/location/UTM restrictions
- Cookie consent accepted every time before testing
- Tested in desktop Chrome incognito, republished and retested, and on a separate mobile device on cellular data (totally different network)
Still nothing — the form just never appears, on any device or network. No errors anywhere I can see, it just silently doesn't render.
Store is on Shopify, using the Klaviyo onsite embed via the app. Has anyone hit this before, or know of a known bug/edge case with forms getting "stuck" like this even after a clean republish? Would also take any tips on where else to look (Shopify-side conflicts, caching, anything) since I've run out of ideas on the Klaviyo side.
Thanks in advance for any pointers.