Answer

Variability in Consent Timestamps

Forum|Forum|8 months ago
April 1, 2025
1 reply
61 views

+1

stevenwithnorby
Contributor I

https://help.klaviyo.com/hc/en-us/articles/360037101072

Are the consent timestamps for email, sms, push on Klaviyo Profiles fairly stable?

Do these change every time a consent form is submitted or do they retain the first time that the person consented?

Best answer by rqcha

Hi @stevenwithnorby – thanks for posting your question! Consent timestamps for email, sms, and push on Klaviyo are stable. The only thing that would change a consent timestamp is if someone were to unsubscribe from that method of communication and then resubscribe. If a person resent a consent form for SMS but were already consented for email, their original email timestamp would stand. I hope that helps!

+8

rqcha
2025 Champion
Answer
Forum|Forum|7 months ago
April 8, 2025

Hi @stevenwithnorby – thanks for posting your question! Consent timestamps for email, sms, and push on Klaviyo are stable. The only thing that would change a consent timestamp is if someone were to unsubscribe from that method of communication and then resubscribe. If a person resent a consent form for SMS but were already consented for email, their original email timestamp would stand. I hope that helps!

Raquel Caticha 🌱 Marketing elf with design opinions at Hazel Village 🌰

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