Create segment based on custom events that is fired and custom event that is not fired

Question

Hi,

I have created 2 custom events that fires during my checkout funnel. One is “Started Checkout” and another one is “Placed Order”.

I want to segment the customer based on these 2 custom events with condition, if the profile has recorded event “Started Checkout” but has not recorded custom event “Placed Order” on last 30 days.

Below is the screenshot, I have setup for this segment but profile with custom event “Placed Order” is also included in the segment which is not correct.

Any help on this is appriciated.

Thank you

In the Inbox · Accepted Answer

Hi @sushilsthThank you for posting your question in the community and thank you for sharing a screenshot of the segment you are building out.Based on your description of the segment conditions you want, I believe you should set the second condition for Placed Order as follows:Placed Order > Zero Times > In the last > 30 DaysSo, you would want to change your second condition from “equals” to “Zero Times.” When that is updated, you’ll also want to then set the duration criterial to “In the last 30 days”Give that a shot and let me know if that doesn’t generate the results you are looking for.Thanks!@In the Inbox

sushilsth · Answer

Hi @In the InboxThank you for your response and sorry for the late replay. I have tried your suggestion and it still does not work for me.I would like to add additional details here that I have missed to mention in the above details.“Started Checkout” is fired using JavaScript browser event whereas the “Placed Order” event is fired using Klaviyo server-side API. Does this different implementation of 2 different event could impact on my segment settings?Do you have any insight after these additional details?Thank you.

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