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Flows not being triggered on custom website

  • 25 November 2022
  • 1 reply
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Hi guys,

 

Have just moved our website over from shopify to a custom built site using stripe, and struggling to get our flows to be triggered. Have added ‘checkout success’ as an event, but  a test order shows that this  isn’t  being triggered for the use profile, so the customer isn’t entering the flow. Any idea why this could be happening?

 

 

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Best answer by stephen.trumble 28 November 2022, 11:03

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Userlevel 7
Badge +60

Hey @brewcrew 

There could be a number of reasons why your custom integration is not working, however you will need to work with your developer to solve this problem. If you need help finding a developer who can help with your custom integration you can visit our agency directory at connect.klaviyo.com to find someone. Thanks for being part of the Klaviyo Community!

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