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Klaviyo place order event blocking

  • January 15, 2026
  • 2 replies
  • 28 views

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I

Best answer by cadence

If on our ecommerce site on woocommerce we have two types of users b2b and b2c and we want to block the placed order event to getting tracked for b2b users how to block that?

Seeing the original question over email. I’m guessing this got edited by accident.

I think you would probably not change the Placed Order event default tracking, but instead would create a custom conversion metric for tracking just the b2c orders, e.g. “Consumer Placed Order”.  See https://help.klaviyo.com/hc/en-us/articles/22311085738395 for details on custom metrics.

Then you can create segments, reports, flows, etc. off of your new “Consumer Placed Order” metric vs. needing to add special filters all the time to filter out b2b users. 

Hope this helps! 

Cadence / Book a demo

2 replies

talha.hussain
Problem Solver IV
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  • Problem Solver IV
  • January 15, 2026

@kilowott what you want to say


cadence
Expert Problem Solver III
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  • Expert Problem Solver III
  • Answer
  • January 15, 2026

If on our ecommerce site on woocommerce we have two types of users b2b and b2c and we want to block the placed order event to getting tracked for b2b users how to block that?

Seeing the original question over email. I’m guessing this got edited by accident.

I think you would probably not change the Placed Order event default tracking, but instead would create a custom conversion metric for tracking just the b2c orders, e.g. “Consumer Placed Order”.  See https://help.klaviyo.com/hc/en-us/articles/22311085738395 for details on custom metrics.

Then you can create segments, reports, flows, etc. off of your new “Consumer Placed Order” metric vs. needing to add special filters all the time to filter out b2b users. 

Hope this helps! 

Cadence / Book a demo