Modify Order Contents

Question

Trying to determine if it is possible to modify the properties of an order after it is submitted to Klaviyo. I am running both a placed order event as well as an ordered product event. I am using the same unique order ID when submitting a call with modified order contents.

It seems that any duplicate events with the same order ID are ignored by Klaviyo (this behavior is expected as this is outlined in the API docs).

I do not want to “Cancel” the order as the order ID is still valid.

Is it possible to “edit” order contents - remove items, modify qty etc? Alternatively, is it possible to delete and order and its associated products so then I can re-add?

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Hi @cdetdi

Once an event has been recorded in Klaviyo it cannot be updated. I’d take a look at this post and reply for more ideas around how to handle this.

Best,

Scott

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Scott · Accepted Answer

Hi @cdetdiOnce an event has been recorded in Klaviyo it cannot be updated. I’d take a look at this post and reply for more ideas around how to handle this.Best,Scott

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