Problem with 'On Hold' order status woocommerce

It sounds like the "On Hold" order status is preventing the "Placed Order" event from triggering in Klaviyo. Here's a potential fix:

1. Check Order Status Settings: Ensure that your WooCommerce settings are configured so that the "Placed Order" event triggers properly for all relevant order statuses, including "On Hold." Sometimes, Klaviyo might not register certain statuses unless they’re explicitly included.

2. Update the Flow Filter: Modify your abandoned cart flow to account for the "On Hold" status. You could add a condition that checks for "On Hold" or any other relevant order statuses that might be causing the issue.

3. Use Custom Events: If the built-in triggers aren’t working as expected, you can set up a custom event to trigger when the order status changes to "On Hold" or "Completed" and use that as your trigger in Klaviyo.

4. Test: After making changes, test the flow by placing an order with the "On Hold" status and verify if the email is being triggered.

You may want to reach out to Klaviyo support for more guidance if the issue persists.