hey everyone, i’m trying to get advice on the sign up form not working in Klaviyo on a Shopify website (it can’t be closed and the form can’t be filled out/button pressed, unless a user leaves the website and comes back). Has anyone experienced this? otherwise, how do you get support from Klaviyo? I tried to change my plan pricing but can’t figure out what to change just so I can get support?
Any advice would be awesome :)
Hey
Form Version / Embed Method: Are you using a Klaviyo Popup or an Embedded Form? If it’s a popup, try switching to a flyout or embedded version to test behavior.
Browser Console Errors: Open the page in Chrome > right-click > Inspect > Console tab. Look for any red errors tied to Klaviyo or scripts that may be blocking form interactions.
Theme or App Conflicts: Try disabling recently added Shopify apps (especially ones tied to popups, cookies, or overlays) or test the form on a fresh Shopify theme preview to isolate the issue.
Support Access: You don’t need to change your pricing plan just for support, free plans get email support for the first 60 days. If you are past that window you would need to go to the billing tab to update your plan. You can follow this on how to do that if needed https://help.klaviyo.com/hc/en-us/articles/115000976672
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