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Contributor I
Petru
Contributor I
May 14, 2021
Solved

Updating a custom list property via API is not working as expected

  • May 14, 2021
  • 2 replies
  • 699 views

Hello,

I want to update the Shopify Tag propery 

which on edit mode looks like this:
 

Updating it via UI works, but when I do it via API the quotes are escaped
 



To reproduce it you can simply do a PUT cURL request like described in API docs
 


Please let me know if I’m doing something wrong, the docs are wrong or if you need any additional info.

Thanks

      This topic has been closed for replies.
      Best answer by Scott

      Hi @Petru 

       

      In order to update or add an array/list property to a profile you need to pass the query parameter and value for each item in the list e.g.

      ?newKey=cat&newKey=dog

      This will then be reflected on the profile as

       

      Two things to note.

      1. Updating a custom property will overwrite the existing one. If you are adding an item to the list/array you’ll need to include all the existing values in your PUT request.
      2. If you only add a single value this will convert the value to a string and it will not longer be a list.

      Additionally, it’s not recommended to manually update the Shopify Tags property on a profile as this property is automatically updated through the Shopify integration sync. This property does not sync back to Shopify, therefore the value can get out of sync if it’s updated manually in Klaviyo.

       

      Best,

      Scott

      2 replies

      S
      Klaviyo Employee
      ScottAnswer
      Klaviyo Employee
      May 17, 2021

      Hi @Petru 

       

      In order to update or add an array/list property to a profile you need to pass the query parameter and value for each item in the list e.g.

      ?newKey=cat&newKey=dog

      This will then be reflected on the profile as

       

      Two things to note.

      1. Updating a custom property will overwrite the existing one. If you are adding an item to the list/array you’ll need to include all the existing values in your PUT request.
      2. If you only add a single value this will convert the value to a string and it will not longer be a list.

      Additionally, it’s not recommended to manually update the Shopify Tags property on a profile as this property is automatically updated through the Shopify integration sync. This property does not sync back to Shopify, therefore the value can get out of sync if it’s updated manually in Klaviyo.

       

      Best,

      Scott

        M
        Problem Solver I
        Martin Stevens
        Problem Solver I
        March 11, 2022

        Thanks for this answer @Scott - helped me out today :0)

        However, I have a load of profiles that include an ampersand in the value of a list-type property, like this:

        "Preferences": [
           "Help & advice",
           "Special offers"
        ],

         

        Of course, the ampersand breaks the query string in the request url.
        Is there a way of including an ampersand in the value of the list property when updating via the api?

         

        Thanks!
        Martin

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