What's the current method for removing email consent via PI?

Forum|Forum|4 years ago
June 29, 2022
12 replies
633 views

I could only find older answers to this, or ones relating to sms not email.

When customers use their account pages on our site to unsubscribe, I need to synchronise this with their Klaviyo profile.

I have tried doing this with /identify, /profile and even the /exclusions endpoint. None of them actually work. Although the requests go through fine, the profile consent status stays the same.

I have tried setting $consent to an empty array, to false, to null, to ‘None’ and all sorts of variations. I have tried sending ‘email_consent’ => false, ‘$email_consent’ => false, to ‘None’, to null and all sorts of variations on that, too.

Each time the custom ‘updated’ property of the profile is set to the timestamp of the request, so I know it got through, and they’re showing as HTTP 200, returning a 1, all good. But no changes to the profile’s $consent.

How do I actually go about doing this via API please?

email

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Best answer by stephen.trumble

Hey @dartacus

Thank you for reaching out for help with this! Thank you @chrisB for jumping in to help! Love to see the collaboration.

quick question are you using the List API docs to build this? Typically if you set $consent:false it will remove email consent on the customers profile.