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Balancing acquiring new customers vs retaining loyal fans


stephen.trumble
Community Manager
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Growth is exciting, but it’s easy to get caught up in chasing new customers and forget about nurturing the ones who already love your brand. Finding that balance can make all the difference in long-term success.
Question: What metrics do you prioritize for tracking growth, and how do you balance acquiring new customers with retaining loyal ones?
For newer entrepreneurs: If you’re in the early stages of growth, what specific metrics or strategies are you unsure about, and how can the community guide you?

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