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WhatsApp Integration


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Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

Best answer by Brian Turcotte

Hi @karenachi!

There is not yet a WhatsApp integration available in Klaviyo, but I will update the thread in the future if anything changes!

Best,

Brian

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8 replies

Brian Turcotte
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  • Klaviyo Alum
  • 1393 replies
  • Answer
  • January 23, 2024

Hi @karenachi!

There is not yet a WhatsApp integration available in Klaviyo, but I will update the thread in the future if anything changes!

Best,

Brian


  • Contributor II
  • 3 replies
  • March 14, 2024

Hey @karenachi ,

WhatsApp may not be in Klaviyo but it is possible to integrate both.

 

Our WhatsApp marketing platform (charles) integrates with Klaviyo. Once you have a platform like ours, you can bring Klaviyo data into your WhatsApp marketing activities. We also support Click-to-WhatsApp ads in Facebook or Instagram. Hope that helps!

You can also check out our Klaviyo landing page: https://www.hello-charles.com/integrations/klaviyo :)


  • Contributor I
  • 1 reply
  • September 5, 2024
leonstoelbi wrote:

Hey @karenachi ,

WhatsApp may not be in Klaviyo but it is possible to integrate both.

 

Our WhatsApp marketing platform (charles) integrates with Klaviyo. Once you have a platform like ours, you can bring Klaviyo data into your WhatsApp numbers marketing activities. We also support Click-to-WhatsApp ads in Facebook or Instagram. Hope that helps!

You can also check out our Klaviyo landing page:

Klaviyo does not natively support WhatsApp integration, as it primarily focuses on email and SMS marketing. However, you can explore third-party tools or APIs like Twilio that can integrate WhatsApp with Klaviyo. As for messages coming from a Meta ad, if you set up WhatsApp integration through a third-party API, it's possible to capture those messages and route them into the CRM. You would need to configure the API to ensure that any WhatsApp inquiries generated from Meta ads are properly tracked and displayed within Klaviyo or your connected CRM system.


  • Contributor I
  • 2 replies
  • January 8, 2025

Hi together, 

is there any status update on Whatsapp?

are klaviyo working on launching a native integration with whatsapp, as is the case with Brevo? the issue with whatsapp is a big need. 

best,

 


emma.owens
Community Manager
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  • Community Manager
  • 42 replies
  • January 9, 2025

Hi ​@DMO ! 

Thank you for following up on this - Klaviyo is planning to launch a private and public beta for WhatsApp as a new channel in mid-2025, though this may change. We’re prioritizing making WhatsApp available in Flows, along with reporting, keyword support, and other key use cases. If you’re interested in participating in the testing periods, please let me know! 

If you are looking for a more immediate solution with additional functionality, I would suggest using one of the third party apps mentioned above (Example: https://www.hello-charles.com/). 


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  • Contributor I
  • 6 replies
  • January 10, 2025

Very nice. It’s a very good idea to get such type of integrations for Whatsapp. 


  • Contributor I
  • 2 replies
  • January 23, 2025

thank you ​@emma.owens ! 

You are welcome to contact me regarding the test phase and we can discuss this bilaterally.


ryan-salesflow
Partner - Silver
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Hi ​@emma.owens , please do keep me posted on the WhatsApp integration w/ Klaviyo! I’d like to be an early tester for that, I have a client looking for this.