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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,587 Topics
  • 4,584 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1587 Topics
A
Contributor I
angie.maccContributor I
asked in Lists, Segments, and Profiles
Segment for Ordered Value Product on One Order, Not All

Hello! I am not even sure if this is possible, but I am looking for a way to make a segment for people who have ordered at least 2 times but less than 5, with one of those orders being at least $1k. Is that even possible? I see that the Ordered Product Value is an aggregate value, which would explain why the parameters I am putting in aren’t working. Is there a way to make sure at least one of the orders was over 1k? Thanks so much! 

7593
bluesnapper
Partner
1 year ago
N
Contributor I
Nat99Contributor I
asked in Lists, Segments, and Profiles
Manually Add profile to the repeat buyer segment

Hi there! I recently migrated from Mailchimp and we replatformed from Squarespace to Shopify. This means that our prior customers order information did not migrate over and when I navigate to the repeat buyer segment in Klaviyo it is not accurate. I want to manually add the profiles of my repeat buyers to this segment but I am not seeing the option. Is there a way to manually add profiles? Thanks,Natalie 

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Omar
Partner - Platinum
1 year ago
J
Contributor I
joshwalkerContributor I
asked in Lists, Segments, and Profiles
I'm collection email & SMS on a form but if only email is submitted it doesn't show up

Hi, I've set up a form capturing email and SMS. When someone submits both they go to my list but if they only submit email it doesn't go to my list. Can you help? Thank you,Josh

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DavidV
Partner - Platinum
1 year ago
P
Contributor I
PhoebeeeeeContributor I
asked in Lists, Segments, and Profiles
Missing data when syncing Facebook leads with Klaviyo audience list

I have successfully created link between Facebook leads and Klaviyo audience list, and I see the audience list reflects some Facebook leads. However, I found there are some leads missing in audience list.For example, on 9 Aug 2023, there were 6 leads from Facebook, but there were only 2 leads(audiences) reflected on Klaviyo.Does anyone know how to fix that? Thank you!

2522
P
Contributor I
1 year ago
N
Active Contributor II
nambirajanksActive Contributor II
asked in Lists, Segments, and Profiles
We have 76k customers on shopify but on Klaviyo it only shows 33k active profiles

Hi,For this client of mine, they have 76k customers on Shopify (customers who have given email consent), but on Klaviyo, I can only see 33k active profiles.Can I know how this mismatch usually happens?Also, let me know if, in this case, I can export the 76k customers from Shopify and upload them into Klaviyo.And if I do, can I know how to do it properly?Any help would be appreciated! Thanks

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pinalgupta
Contributor IV
1 year ago
G
Contributor II
GrunginaContributor II
asked in Lists, Segments, and Profiles
Do I need new consents when moving from one ESP to another?

Hi, I am looking for a confirmation regarding the potential need of requiring a new consent when moving contacts from one ESP to another. What is the process exactly? Once I upload an audience into a new ESP, should I or should not sent these contacts a new sign-up form, since they will now start receiving communication from another platform?Thank you for clarifying this point to me 🙏🏻Chiara

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Ashley I.
Partner - Platinum
1 year ago
E
Contributor I
EstéeContributor I
asked in Lists, Segments, and Profiles
Will deleting a segment or list affect the stats from a historic campaign?

If I delete a segment or list, will that affect the stats from a historic campaign that was sent to that segment or list? 

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David To
Klaviyo Employee
1 year ago
M
Contributor I
MJS23Contributor I
asked in Lists, Segments, and Profiles
Updating segment when someone clicks a link

Hi - I’m trying to add addresses to a segment when customers click a link.  But when I test myself my email is not being added to the segment.  I’m using the following: {% update_property_link 'segment_name' 'True' 'landing page url' %}  I’m updating the two fields in blue with the name of my segment and the landing page I want to direct to after.  When I send the test it directs to the landing page that I want but the segment I’ve created is not updating with my email.  Does anyone have suggestions on how to fix?Thank you!

651
David To
Klaviyo Employee
1 year ago
S
Contributor I
skytulipContributor I
asked in Lists, Segments, and Profiles
Google sheets to Klaviyo - integration and automation

Hi there,  I’d like to know if Klaviyo has ability to create campaign emails out of google sheets. We’ve automated most of our shopify side of business via google sheets which saves heaps of time. now we are wondering if we can do the same with Klaviyo. I’ve seen that you can pull information to Klaviyo but can’t find any info of what can be sent back to update or to create? Ideally, we would love to be able to create campaign emails straight out of google sheets using existing email templates. Another question i had was can we pull a list like this using API? Column A: Campaing name, Column B: customer ID or emailOnce again, we are in Australia so we can’t get your chat due to time difference. thanksKirill 

24743
E
Contributor IV
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Lists, Segments, and Profiles
Can a person re-subscribe after their record has been deleted from Klaviyo?

I’m doing some testing with a new landing page and I’m using one of my own personal emails for the test. The first time I tested it, I was sent the confirmation email to my personal email.  Then I deleted that profile from Klaviyo to run the test again.  When the ran the test again, I’m not getting the confirmation email, and I don’t know why.

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Carey Rouse
Active Contributor I
1 year ago
A
Contributor I
ArushiContributor I
asked in Lists, Segments, and Profiles
Can I change the unsubscribe link for a segment?

I have created a custom hosted page for my unsubscribe link, but I am only able to set this for ‘lists’ (Lists & Segments > Subscribe & Preference Pages > Customize for this list > Edit unsubscribe page > Hosted pages > Select .tmpl)Is it possible to do the same for SEGMENTS? This is something I am unable to set.Thanks,Arushi

1593
A
Contributor I
1 year ago
M
Contributor I
MoshContributor I
asked in Lists, Segments, and Profiles
suppressed files uploading

Good DayPlease advise, it is the first time i am using the platform our account is disabled due the high bounce rate, the agent requires me to clean up before they can reactivate the account, so i have exported the mails that have bounced, went to profiles clicked on  view suppression profile and imported the csv file there. It uploads successfully but thereafter nothing appears, please advise what i did wrong. i also managed to create from profiles a segment for bounced emails.Kind Regards 

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David To
Klaviyo Employee
1 year ago
jimk
Active Contributor I
jimkActive Contributor I
asked in Lists, Segments, and Profiles
Segments and Lists have disappeared

Hi all,I have an account I use for testing and doing demos of a new integrations.  It only has 500 or so Profiles. The Profiles are there, but my lists and segments are gone!  I did a demo just yesterday and they were there.  There’s no way I deleted them.   My dev would not have deleted them either. Any idea to where they have vanished?Best….Jim   

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jimk
Active Contributor I
1 year ago
H
Contributor I
hiddencoderContributor I
asked in Lists, Segments, and Profiles
Exclude emails with specific domains from segment

Hello!When creating a segment, I would like to exclude emails from it with certain domains, but the list of domains to exclude consists of 14 domains and I would not like to create a separate AND condition for each domain. It looks like I can use the “Doesn’t contain” operator with “List” type, but it doesn’t work. however, I may not have correctly understood how to use it.https://imgur.com/c6nBrUa.pngPlease tell me if I can do it using the mentioned operator? If not, is there any other option to solve this problem ?Thank you !

2641
Omar
Partner - Platinum
1 year ago
E
Contributor I
ezekiel_SEContributor I
asked in Lists, Segments, and Profiles
Adding multiple dynamic images from the Viewed Product event on Shopify

Hi ! I’m a designer, and the website I am working with is on ShopifyI would like to make a Browse abandonment email a little more interesting, and have two dynamic images from the product seen in the same template. I know it is possible for Checkouts Abandonment, with these event variables for example :  {{ event.extra.line_items.0.product.images.1.src|default:'' }}{{ event.extra.line_items.0.product.images.2.src|default:'' }} However i haven’t found anything that could work for browse or cart abandonments. Is there a way (even if complicated, i could hire someone to help), to have those event recorded ? Is it possible to make the “viewed product” have more information on the product (description for example) ?  Thanks in advance

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Omar
Partner - Platinum
1 year ago
L
Contributor I
Listing StudiosContributor I
asked in Lists, Segments, and Profiles
Automatically add a tag based on customer input

Hello, I want to send an email to gather information on where a recipient sells online, whether that’s Amazon or Shopify. I want to automatically add a tag to that user based on their input so that I can create an Amazon list and a Shopify sellers list. Is this possible? 

12402
ebusiness pros
Partner - Silver
1 year ago
M
Contributor I
ManukiContributor I
asked in Lists, Segments, and Profiles
How to download a list of phone numbers if some were already downloaded before and now they are duplicates?

Hi!I have been trying to download a list of phone numbers that are subscribed to our notifications. I downloaded the csv list to see how many active numbers are there.Then i have decided to devide the initial list in random groups of 1K of phone numbers to send them sms.But when i started downloading those groups og 1K it didnt download and just said there duplicates that can't be uploaded to the new lists.Now I have deleted the initial list and cant upload any numbers anymore because of duplicates.How do i create lists of 1K phone numbers thet were already in the database but i cant downloan them now? Problem is I cant even do the segmentation, because phone number is all i have.

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David To
Klaviyo Employee
1 year ago
M
Contributor I
MarcSimpsContributor I
asked in Lists, Segments, and Profiles
Shopify Customers to Klayvio Segment

I’m looking to export all my customers who haven’t placed an order, but input details or put their details into the ‘sign up for discount’ pop-up into my Klayvio segment for potential buyers. My customer list has almost 600 people in it, but on Klayvio it’s only 225? I’d like it to be dynamic, so whenever someone doesn’t follow through with an order it’s updated. I have an abandoned cart flow which converts contacts from shopify over to klayvio just fine. But there’s a leak somewhere getting contacts who have input their details into my segment on Klayvio. Any advice on where to look to fix this?

3761
David To
Klaviyo Employee
1 year ago
Nico01
Partner - Silver
Nico01Partner - Silver
asked in Lists, Segments, and Profiles
Segments have vanished without deleted them

Hey,I noticed that a lot of the segments I created for a client account are gone without knowing why.Nobody touched anything, they just vanished.Could you help me figured out how this happened and how to get them back?Thanks a lot!

1652
Nico01
Partner - Silver
1 year ago
M
Active Contributor I
meetapapersandgemsActive Contributor I
posted in Lists, Segments, and Profiles
New profile view

Hello, I know it’s been there for quite a while now, but I just can’t get used to the new customer profile dashboard, I really miss the old one and being able to see everything at a glance (where they signed up/how many orders/ which lists they’re in! I know you can switch over to the old view for a while longer but that will be gone soon. Is anyone else struggling with it?

523
Jessica eCommerce Badassery
Partner
1 year ago
G
Partner
garymgordonPartner
asked in Lists, Segments, and Profiles
I was testing and tried subscribing with the same email address a few times, and it appears blocked.

I was testing and tried subscribing with the same email address a few times, and it appears blocked.So when I try to test signing up, receiving the email confirmation, and initial email, etc., etc., after I entered the same email address a couple of time, I am not longer seeing that email address able to become subscribed, nor do I receive any emails from Klaviyo.If Klaviyo is flagging these as spam, is there a way I get (from within my dashboard area) unmark them as spam so they will work again? If not, what can I do to correct this?And, what can I do to use the same email address to register over and over for testing purposes? What can I do?Please let me know.Thanks,Gary

3535
Omar
Partner - Platinum
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles
Shopify Not Passing Collection/Vendor or Product Type to Klaviyo

I have noticed that we have a lot of profiles where the customer properties ‘Brand’ and ‘produrt type’ are not set. This is the case even where the Klaviyo profile Activity log has the purchase listed in timeline. I would appreciate your thoughts. Sean

1031
David To
Klaviyo Employee
1 year ago
CKeast
Contributor IV
CKeastContributor IV
asked in Lists, Segments, and Profiles
Refer a Friend: Sending a reward email based on a custom profile property

We are building a Refer a Friend program using a combination of Shopify, Jotform, Zapier, and Klaviyo. We are at the point where we need to send a reward code (via Klaviyo) to the referrer once the referee has made their first purchase. We have the referrer’s email address set up to be added to the referee’s Klaviyo profile as a custom property (from Jotform to Klaviyo via Zapier). What we can’t figure out is how to pull the referrer’s email address from the referee’s custom profile property in order to trigger the reward email to the referrer. Any ideas?

20405
CKeast
Contributor IV
1 year ago
D
Contributor I
DinhphiContributor I
asked in Lists, Segments, and Profiles
Is it possible that my segment's filtering out people who had placed orders from my store had an error or that my definition settings are incorrect?

Hello, I recently made a segment to filter out people who has purchased from one in two of my stores, and also leaving out people who is in the pruchasing process (about 15 days). with the following definition:I used this segment to send out various campaigns. Some of my customers responded back, saying that they had never purchased from me before and that my campaigns were not in their interests. Is it possible that I have set the definition incorrectly?Would appreciate if there is any assistance on this, thanks!

341
David To
Klaviyo Employee
1 year ago
J
Contributor I
jorgehostaletContributor I
asked in Lists, Segments, and Profiles
How do I add a custom field in the profile of each customer that makes a purchase?

Hi, I would like to add a custom field in the profile of each customer that purchase.For example, if he buys a top then categorize this customer with a custom field that says "top".If he buys a legging, then categorize this customer with a custom field that classify as come from “legging” colecction. Same for sizes. If he buys a XS, then a custom field that categorize this customer with a custom field that says XS. I use shopify plus. 

33095
David To
Klaviyo Employee
1 year ago
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