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Lists, Segments, and Profiles

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

1,572 Topics
4,529 Replies

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Dov

solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...

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Dov

solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...

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3

Dov

solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...

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1572 Topics

Nico01Partner - Silver

asked in Lists, Segments, and Profiles

Segments have vanished without deleted them

Hey,I noticed that a lot of the segments I created for a client account are gone without knowing why.Nobody touched anything, they just vanished.Could you help me figured out how this happened and how to get them back?Thanks a lot!

meetapapersandgemsActive Contributor I

posted in Lists, Segments, and Profiles

New profile view

Hello, I know it’s been there for quite a while now, but I just can’t get used to the new customer profile dashboard, I really miss the old one and being able to see everything at a glance (where they signed up/how many orders/ which lists they’re in! I know you can switch over to the old view for a while longer but that will be gone soon. Is anyone else struggling with it?

garymgordonPartner

asked in Lists, Segments, and Profiles

I was testing and tried subscribing with the same email address a few times, and it appears blocked.

I was testing and tried subscribing with the same email address a few times, and it appears blocked.So when I try to test signing up, receiving the email confirmation, and initial email, etc., etc., after I entered the same email address a couple of time, I am not longer seeing that email address able to become subscribed, nor do I receive any emails from Klaviyo.If Klaviyo is flagging these as spam, is there a way I get (from within my dashboard area) unmark them as spam so they will work again? If not, what can I do to correct this?And, what can I do to use the same email address to register over and over for testing purposes? What can I do?Please let me know.Thanks,Gary

SeanMcCProblem Solver III

asked in Lists, Segments, and Profiles

Shopify Not Passing Collection/Vendor or Product Type to Klaviyo

I have noticed that we have a lot of profiles where the customer properties ‘Brand’ and ‘produrt type’ are not set. This is the case even where the Klaviyo profile Activity log has the purchase listed in timeline. I would appreciate your thoughts. Sean

CKeastContributor IV

asked in Lists, Segments, and Profiles

Refer a Friend: Sending a reward email based on a custom profile property

We are building a Refer a Friend program using a combination of Shopify, Jotform, Zapier, and Klaviyo. We are at the point where we need to send a reward code (via Klaviyo) to the referrer once the referee has made their first purchase. We have the referrer’s email address set up to be added to the referee’s Klaviyo profile as a custom property (from Jotform to Klaviyo via Zapier). What we can’t figure out is how to pull the referrer’s email address from the referee’s custom profile property in order to trigger the reward email to the referrer. Any ideas?

DinhphiContributor I

asked in Lists, Segments, and Profiles

Is it possible that my segment's filtering out people who had placed orders from my store had an error or that my definition settings are incorrect?

Hello, I recently made a segment to filter out people who has purchased from one in two of my stores, and also leaving out people who is in the pruchasing process (about 15 days). with the following definition:I used this segment to send out various campaigns. Some of my customers responded back, saying that they had never purchased from me before and that my campaigns were not in their interests. Is it possible that I have set the definition incorrectly?Would appreciate if there is any assistance on this, thanks!

jorgehostaletContributor I

asked in Lists, Segments, and Profiles

How do I add a custom field in the profile of each customer that makes a purchase?

Hi, I would like to add a custom field in the profile of each customer that purchase.For example, if he buys a top then categorize this customer with a custom field that says "top".If he buys a legging, then categorize this customer with a custom field that classify as come from “legging” colecction. Same for sizes. If he buys a XS, then a custom field that categorize this customer with a custom field that says XS. I use shopify plus.

swan18Contributor I

asked in Lists, Segments, and Profiles

Set up a flow for those who complete a form

Hi,I have a number of forms on my website. One is where customers can enter their email and they receive access to a free PDF. I want to follow these people up where they receive an email offer from me a week after filling in this form. All my forms go to one main list (newsletter) so I am having difficulty knowing what to do next. I looked at flow but couldn’t work out what parameters I would need to use. Any help would be appreciated.

themichaelwillyContributor I

asked in Lists, Segments, and Profiles

Uploading and maintaining an offline opt-in list

Hi. Our customers opt-in to email marketing via our app. There is no quick and easy way to integrate with Klaviyo.Each week, I get an email list of all of our opt-ed in customers -- let’s call it “All Users”.Unfortunately, the list is a lifetime list and there’s no way to sort by date. Thus each time I upload “All Users” it’s a lifetime list of all opt-in customers. I can’t distinguish new vs. old. Herein lies the problem:Our old marketing assistant was manually uploading these lists and marking “Yes, update subscription status for all imported contacts to ‘subscribed’. His thought was that if someone was suppressed, they would stay suppressed.My concern is that he was re-opt-ing in people who already unsubscribed every time he ported in the new list.Our hope is that we didn’t need to turn this into a major forensic analysis project every single time we uploaded our user base of opt-ins. We certainly don’t want to resubscribe those who unsubscribed. However, we want to get all net-new

ClaraBrtContributor I

asked in Lists, Segments, and Profiles

How can I automatically unsubscribe a contact who hasn't been active on our e-mails for more than 180 days?

Hello, I have created a wake up flow to try to reactivate contacts that have been inactive for more than 180 days.If, at the end of the flow, the contacts still haven't opened our e-mails, I'd like to be able to delete them automatically. How can I do this?Thank you

Anna0Contributor I

asked in Lists, Segments, and Profiles

Cutomer List placed orders

How do I check who from my list placed an order? Or at least if the list contains 100 members, can I check how many of the hundred placed an order?

ArtifulBoutiqueContributor II

asked in Lists, Segments, and Profiles

Should I add a custom property for different currency profiles?

Hi everyone, I have a bilingual store (french/english) and I sell in Canada and US. I have a shopify store and my currency is USD. I think that’s why all my flows take for granted that people will pay in USD no matter where they come from. I think that’s a problem for me because, as an example, when my email subscribers receive a message, they see the USD price. I don’t want that for my Canadian customers. Maybe that is not happening and Klaviyo is a beast and understand, but I want to be sure. So, should I do something or it’s already being take care of automatically?

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Anonymous

asked in Lists, Segments, and Profiles

Upload Users with consent and double opt-in

Hi community I’m working on migrating to Klaviyo from another system. I understand that I can set the consent for “EMAIL” easily via CSV upload. I also understand that consent = [“EMAIL”] does not mean double-oped-in in Klaviyo Logic. (What is the difference between double-opted-in and Email-consent?) I understand that when migrating my contacts I’ll definitely lose the double-opt-in information from the previous system and that the workaround would be to resend a double-opt-in Email to the list of imported users - which is not workable as I would lose some of my contacts simply due people not replying (open-rate / click-to-open). Alternatively I could add custom properties to the imported users and stitch together my newsletter segments from the two types:newly joined people who have received a Klaviyo-nativ DOI mail and opted in imported users where the custom properties indicate that the this person gave us at some point in the previous system their double-opt-ed inIs that correct?

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Arwin_SContributor I

asked in Lists, Segments, and Profiles

How can I calculate the Historic CLV and Total CLV in the CLV Calculation Template from the Predictive Analytics Course?

I am currently taking this course - Using Customer Lifetime Value Data in Klaviyo I am having trouble with filling out the CLV Calculations Template. In the video in the course I understand how to reference Predicted CLV, however for the other two (Historic CLV and Total CLV) the video completely skips how to identify the thresholds. Attached is a screenshot of my calculations tab. I am trying to understand how to use the table on the left with my threshold groups. Would anyone be opposed to explaining this to me as it was not clear in the video or the course contents.

LoonsContributor I

asked in Lists, Segments, and Profiles

How to get Shopify language Data to Segment List?

We want to use klaviyo for sending newsletter. Currently our shopify store has 2 languages, french and english. Customers and subscribers are added in a klaviyo list automatically, however there is no language information...?Inside shopify, there are filters to segment customer into different language lists, but this data doesnt seem to get transfered to klaviyo…? We need to somehow get the language information for each customer/subscriber in order to send them newsletter in the correct language… How can this be done? What is the easiest method to achieve this?We are using shopify native multi language feature, but will also be adding a language addon to better control/manage translations. We would be using one of the addon that officially support the native shopify language feature here : https://apps.shopify.com/collections/apps-for-store-languagesAny recommendations? Would one of these allow us to more easily get the language data in shopify?

pinupgirlContributor I

asked in Lists, Segments, and Profiles

Bulk Delete Profiles? (Deleted all from lists, but profiles still exist)

I am looking to delete all of the profiles in my account. I used the profile maintenance tool (https://www.klaviyo.com/account#maintenance-tab) to delete subscribers from my existing Lists, but I still have hundreds of profiles listed under https://www.klaviyo.com/people. All of my lists and segments show 0 in the columns, but my account shows me over the profile limit. I’d like to delete them to go back under the limit.

AnjalyContributor I

asked in Lists, Segments, and Profiles

segmentation and list

Hello, we have an apple segment that I’m not sure is still relevant - to keep using it in separate campaigns? I want to make some new order in our list and would love to know what is important to keep and what isntopen klaviyo once?open klaviyo in the last 6 month? these are some of the examples we use today, Thanks,Gili

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Anonymous

asked in Lists, Segments, and Profiles

Is there a way to build a segment of customers that have purchased more than 1 unit of the same product?

This question has been asked before but I’m hoping there has been an update in Klaviyo to make this possible as it seems quite silly that it’s not possible. I need to create a segment of customers that have purchased X number of units of the same product - is this possible? If not, why not when it is quite a vital targeting opportunity for retail brands?

A

smileyroxProblem Solver I

asked in Lists, Segments, and Profiles

Campaign segmenting - Shopify + Klaviyo

Hi Klaviyo Community, I hope you’re all having a great start to your week. I need a bit of help. I have a one-product Shopify store. I recently ran a pre-order. I’d like to now run a sales campaign, notifying the rest of my list (excluding everyone who bought on the pre-order). I created the segment, here’s the segment logic: What someone has/has not done. Placed order zero times. Over all time Where items Contains Presale AND Properties about someone Accepts marketing Is true Type: Boolean It seems to erroneously still include users who bought the Presale from 6/24 to today 7/17. Tried playing around with it and Defining by Product ID, and it still didn’t work. Also tried testing just to see what defining by normal product would do... and that resulted in incorrect results also. Not sure what the solution is here. Is the issue on Klaviyo or on my Shopify store? Any guidance will be greatly appreciated.

curtispeersContributor I

asked in Lists, Segments, and Profiles

How to filter customer emails, specifically corperate email addresses?

Hi there,I’ve been delving deeper into klaviyo flows and segments for our business to better tailor our campaign content to our customers and drive better engagement and conversions. We know that we have regular corperate clients who order from us and we would like to tailor some potential subscription services/products to them in our campaigns. Is there any possible way to filter corperate email addresses in a list or segment or any other way, that would save time, as opposed to sifting through our entire customer base for individual corperate email?Thank you!Curtis.

jstringersContributor I

asked in Lists, Segments, and Profiles

if user confirmed subscribe from email after get new notification from klaviyo

i want confirmed subscribe from email after after get new message with url from klaviyo

A

Anonymous

asked in Lists, Segments, and Profiles

How to create unengaged segment with condition "didn't engage over the last X number of emails"

Hello Klaviyo community!Hope everyone’s having a good day!I am creating a segment for unengaged profiles, which condition setting contains they receive at least X number of emails and didn't click and open for Y number of days. I am not sure how to figure out the optimized number for this X and Y. I contacted Klaviyo support, and they recommended that “You can modify this number depending on how often you send to your customers and the type of products you sell. If you send daily, make this number higher.”Related document: https://help.klaviyo.com/hc/en-us/articles/115005078347The problem is our sending habit (how often we send to our customers) tends to be instable and fluctuate for now. We’re having punch of stores, segments to work on. At some point, we’ll be sending a decent amount of email for one of our store/segment, but sometime we’ll be most likely sending nothing but the email flows we set up (no campaign). So for example, if I set the segment to “receive at least 10 emails a

A

bitsbitsContributor I

asked in Lists, Segments, and Profiles

Best practice for importing and sending opt-in campaign on sweepstakes list?

We were part of a sweepstakes recently by a reputable company where users were explicitly informed that they are agreeing to marketing emails from specific vendors and now have a list of several thousand emails. I’ve read thru the instructions on how to import the list into klaviyo, and planning on adding a field to the CSV that tags them as signing up thru this sweepstakes. I’m thinking of sending a welcome style email to that segment acknowledging that they opted in thru the sweepstakes and do they want to stay sub’d and include a button to unsub... Does anyone have any input to share?Am I overthinking this?

CatalinContributor III

posted in Lists, Segments, and Profiles

Feature Request: Segment Creation/Editing Screen Missing Features

After working with Segmentation for more than a year, I just noticed a few things that would definitely improve quality of life for segment creation/editing thus making life easier for Klaviyo users dealing with complex segments. Autosave/Save function. I can’t stress this enough. When creating complex segments with multiple definitions and filters, the browser page tends to hang and might some times even crash. This also happens when loading a segment definition with a lot of stuff on it. It didn’t crash until now on me, but I can’t imagine what would happen if it did while I already added 10 definitions that each have 20 filters. Starting again would be very time consuming. An auto save function or even a save button (without creating the segment) would be very helpful. Ability to duplicate Definitions. Specific example would be creating a definition based on What someone does/doesn’t → Ordered a product after a date → then add 10+ products to the filters. Then I would want to add ba

LuxContributor I

asked in Lists, Segments, and Profiles

Problems as new user, skipped emails and cant delete suppressed emails

Hi!I have so far for this account hired 2 people in marketing claiming to be experts on Klaviyo marketing. The first sent out a campaign sucessfuly to about 200 profiles. I later hire a new person who sent out to now over 500 profiles. To check to see how it went it says all 514 emails were skipped. The marketing person wants to get paid. i dont want to pay untill emails are sent out. Since most of the 500 are new emails., it cant be the smart sending time limit since most profiles have never been sent out to before. most are first time recipients. Secondly i notice there are 20 suppressed emails it say out of 1500 profiles. I then choose delete all supressed profiles. It returns error on deleting. Then I go into each and every list i have and ask to see suppressed profiles. When I go one by one and do this in all lists, each list returns there are no supressed profiles. But still the dashboard inssits there are 20 suppressed. I can find any in the lists. I dont use the Klaviyo since t

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