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Mufadzi
Contributor I
Contributor I
April 26, 2025
Solved

Issue with my first welcome email

  • April 26, 2025
  • 1 reply
  • 94 views

I have single opt-in on my klaviyo flow but it isn’t working as hoped. When people subscribe, I see it in my lists but their experience isn’t as simple. They get a message saying “Thank you for subscribing” but it also says “ Check you email for a confirmation message” which never comes through anyway. 

    Best answer by ArpitBanjara

    Hey ​@Mufadzi 

    You can’t set single opt-in in a klaviyo flow. You can set the list that triggers the flow to Single opt-in. Go to Settings of your list and change Consent to single opt-in. it is explained in more detail here 

    If you have already done this, and klaviyo still sends an email confirmation to the profile, then I would suggest you chat with klaviyo’s live chat support here

     

    I hope this helps and thank you for sharing your question here in the community.

    Cheers

    Arpit

    1 reply

    ArpitBanjara
    Principal User II
    Principal User II
    April 27, 2025

    Hey ​@Mufadzi 

    You can’t set single opt-in in a klaviyo flow. You can set the list that triggers the flow to Single opt-in. Go to Settings of your list and change Consent to single opt-in. it is explained in more detail here 

    If you have already done this, and klaviyo still sends an email confirmation to the profile, then I would suggest you chat with klaviyo’s live chat support here

     

    I hope this helps and thank you for sharing your question here in the community.

    Cheers

    Arpit

    Arpit Banjara - Lead Email Marketing Specialist at Flowium