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Contributor I
August 2, 2021
Solved

Automated SMS Opt-in message

  • August 2, 2021
  • 1 reply
  • 526 views

How do I create an automated Opt-in message from a click-to-text email banner keyword?

    This topic has been closed for replies.
    Best answer by retention

    Hi @j.singler, if I understand your question correctly, when someone clicks on your “Click to Text” with a keyword, and confirms consent - it will add the user to the designated “List” that you’ve defined when you created the keyword.  

    See here:

    Then, to send them an “Opt-In Message” you can create a new Flow that’s triggered when a user Subscribes to that List and add a Flow SMS Message with zero time delay.  Here’s a guide to show you how to setup a “SMS Welcome Series”

    If you want to simply modify or change the Opt-In confirmation message, you can go to your Account Settings → SMS, and edit the “After signing up to receive SMS” Message here:

    Hope this helps!

    1 reply

    retention
    Partner - Platinum
    retentionAnswer
    2025 Champion
    August 2, 2021

    Hi @j.singler, if I understand your question correctly, when someone clicks on your “Click to Text” with a keyword, and confirms consent - it will add the user to the designated “List” that you’ve defined when you created the keyword.  

    See here:

    Then, to send them an “Opt-In Message” you can create a new Flow that’s triggered when a user Subscribes to that List and add a Flow SMS Message with zero time delay.  Here’s a guide to show you how to setup a “SMS Welcome Series”

    If you want to simply modify or change the Opt-In confirmation message, you can go to your Account Settings → SMS, and edit the “After signing up to receive SMS” Message here:

    Hope this helps!

    Joseph Hsieh // retentioncommerce.com // X: @retention