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Contributor I
Dylan P.
Contributor I
May 22, 2023
Solved

Can I use dynamic variables in a Notification Flow's Reply-To field?

  • May 22, 2023
  • 4 replies
  • 287 views

I have created a Flow to send me an email whenever someone joins my Email Subscribers List with the user’s name, email, and phone number.

Can I use the user’s email variable in the From / Reply-To field in the Notification settings?

    This topic has been closed for replies.
    Best answer by stephen.trumble

    Hey @Dylan P. 

    Thanks for asking a really great question on flow notifications. 

    Unfortunately the dynamic email variable will only work in the content section of the notification. The “Send To” and “From / Reply-to” fields have to contain an active email address. This is really intended for internal teams to communicate more effectively. For example, notifying your customer experience team when someone leaves a detractor NPS score, or alerting your sales team when someone is added to a wholesale or VIP list. The “From / Reply-to” allows the other teams to reach back out to you if there is any additional needs.

    Hope this helps!

    4 replies

    stephen.trumble
    stephen.trumbleAnswer
    Klaviyo Alum
    May 23, 2023

    Hey @Dylan P. 

    Thanks for asking a really great question on flow notifications. 

    Unfortunately the dynamic email variable will only work in the content section of the notification. The “Send To” and “From / Reply-to” fields have to contain an active email address. This is really intended for internal teams to communicate more effectively. For example, notifying your customer experience team when someone leaves a detractor NPS score, or alerting your sales team when someone is added to a wholesale or VIP list. The “From / Reply-to” allows the other teams to reach back out to you if there is any additional needs.

    Hope this helps!

    -Stephen
    D
    Contributor I
    Dylan P.Author
    Contributor I
    May 23, 2023

    Hey @Dylan P. 

    Thanks for asking a really great question on flow notifications. 

    Unfortunately the dynamic email variable will only work in the content section of the notification. The “Send To” and “From / Reply-to” fields have to contain an active email address. This is really intended for internal teams to communicate more effectively. For example, notifying your customer experience team when someone leaves a detractor NPS score, or alerting your sales team when someone is added to a wholesale or VIP list. The “From / Reply-to” allows the other teams to reach back out to you if there is any additional needs.

    Hope this helps!

    Thanks Stephen!

    Maybe you can point me towards a different solutions then. I want to receive an email every time a user signs up on our form (when a user gets added to the Email Subscriber List). The problem with the Flow is that when I receive the email, every time the Reply-To and Subject is the same and Gmail is putting them into one email thread.

    Essentially I’d like to figure out how to automatically get emailed when someone signs up and have the Reply-To or From email to be the user’s email. Is there a different feature other than Flows that could accomplish this?

    L
    Contributor I
    lflosznik
    Contributor I
    June 4, 2024

    I, too, am looking to get notified when someone submits a form and include the information they submitted. I thought I could use personalization, but the only thing that shows up is standard fields. Any custom fields I use don’t come through. 

    P
    Contributor I
    peoutebpi
    Contributor I
    November 20, 2024

    ​@Dylan P. I don’t think what ​@stephen.trumble said is quite accurate from my experience. I was able to use event variables in the “reply-to email”.

     

    What I’d like to do is control the From and Reply-to independently. Or insert the Name and email together in the field in this format:
    “Press” <info@press.com>

     

    I don’t like “spoofing” the from address for deliverability reasons, so I want that to be our main sending domain, but when you click reply, I want it to go to the customer.

    The default behavior was business name and email for the from/reply-to. It still did a weird thing where it was to: “Customer Name” <info@press.com>


    Currently, in the notification set up, have this (screenshot of what this looks like below):
    From: Press

    From/Reply-to Email: {{ event.extra.billing_address.email }}

    I’m going to try:
    From: {{ event.extra.billing_address.first_name }} {{ event.extra.billing_address.last_name }}

    From/Reply-to Email: {{ event.extra.billing_address.email }}

     

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