Can't bulk suppress profiles

Forum|Forum|4 years ago
March 8, 2022
1 reply
538 views

I have two issues:

Number 1 - I linked up Mailchimp with the Klayvio account and synced the contacts, but in Klayvio it’s not showing people who have unsubscribed as suppressed? There is no one in the suppression list for that segment.

Number 2 - when I try and do a manual suppression Klayvio is not giving me the option to bulk upload a suppression list. The button which should say ‘upload a CSV file’ is not there, only the button which allows you to upload individuals to the suppression list.

Can anyone help me out?

This topic has been closed for replies.

Best answer by Bobi N.

Hi @Fransal

I’m not sure where are you looking for this and maybe you don’t have proper access for this. I think you need to have at least Admin access to be able to do this, but anyway to find this you should go to:

Left menu - Profiles → than click on the top left corner where it says Suppressed profiles → and there should be this button Upload File in the top right corner.. you can use that to upload file for bulk suppressing.

Bobi N.Answer

Champion & Partner

Hi @Fransal

I’m not sure where are you looking for this and maybe you don’t have proper access for this. I think you need to have at least Admin access to be able to do this, but anyway to find this you should go to:

Left menu - Profiles → than click on the top left corner where it says Suppressed profiles → and there should be this button Upload File in the top right corner.. you can use that to upload file for bulk suppressing.

Head Email Marketing Technician at Flowium

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