Can't remove photos from the original template

2 replies
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cant remove phtos from the original templete

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stephen.trumbleAnswer

Klaviyo Alum

Hey @kalanit

Just wanted to check in, do you still need help or has the issue resolved itself? There has been a known bug that was preventing updates to templates from saving but should be resolved now. Please let us know if you need anything else!

-Stephen

stephen.trumble

Klaviyo Alum

Hey @kalanit

Welcome to the Klaviyo Community and congrats on your first post!

Can you share more information on the trouble you are having removing the images in your template?

Are you using the old or new template editor?
Is this template saved as universal content?
What steps have you taken to remove the images?

I’ll be on the lookout for your response!

-Stephen

stephen.trumbleAnswer

Klaviyo Alum

Hey @kalanit

Just wanted to check in, do you still need help or has the issue resolved itself? There has been a known bug that was preventing updates to templates from saving but should be resolved now. Please let us know if you need anything else!

-Stephen

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