Can't send my campaign 'Possible Email Content Issues'

Hi there @LeahN,

Apologies to hear you’re running into some confusion. Do you mind explaining or sharing a screenshot of what error message is showing up and on what step of the mail sending process?

Thank you!
Alex

@alex.hong It’s coming up on the review step of the campaign scheduling process, with the error “possible email content issues”

Hi there @LeahN,

Have you checked both your Mobile and Desktop email content? Sometimes customers will have a blank block or a default/unedited block in one or the other and that will cause this issue to appear. This is simply a warning to let you know that a block within your email has basic placeholder content, or is blank. However, if you didn't make any changes to your email and this warning populated, I am not quite sure what could be at play here. 

If you cannot find any errors then I would have to direct you to Contact Support as they can take a deeper look into your actual account and template. You can also learn more about troubleshooting campaign error messages here - Troubleshooting Email Template Error Messages.

Thank you,

Alex

HI there,

I’ve create an email campaign and try to send out to previewers in the .csv list, but end up always shows ‘Canceled’.

 I tried to find the reason within account settings, turned on/off for the smart sending, remove empty text bars, control email size smaller than 102kb, but none of it helps, is it because of the subscriptions? thanks.

the only issue I can found is in preview, but not really understand what does it mean.

Since I’ve check through all links again, all links can direct to the website I set, and there don’t have any empty blocks, I can’t tell where goes wrong just by this warning message