Cancelled order revenue reporting

Forum|Forum|4 years ago
January 27, 2022
1 reply
464 views

As part of the integration between Shopify and Klaviyo, I was wondering if it would be possible to remove cancelled orders from the assisted revenue reporting.

This often inflate results and can lead to wrong insights on campaigns or flows performance.

This topic has been closed for replies.

Best answer by Dov

Hi @Leo Pure Electric,

Thanks for sharing this thought with us.

I can confirm that this is something that is currently being scoped out by our product team and is very much on their radar. Shopify currently subtracts canceled and refunded orders from their revenue, so you may want to use their revenue figures if cancellations/refunds are big factors into your total revenue while we look into building this out on our end.

Thanks for being a member of the community.

DovAnswer

Klaviyo Alum

Hi @Leo Pure Electric,

Thanks for sharing this thought with us.

I can confirm that this is something that is currently being scoped out by our product team and is very much on their radar. Shopify currently subtracts canceled and refunded orders from their revenue, so you may want to use their revenue figures if cancellations/refunds are big factors into your total revenue while we look into building this out on our end.

Thanks for being a member of the community.

DD

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