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Kwei
Problem Solver II
Problem Solver II
May 4, 2022
Solved

Changing the “From” name

On my email newsletter, the “From” line states my personal name rather than the name of my company. What part of the system do I need to go into in order to correct that?

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    retention
    retentionAnswer
    2025 Champion
    May 4, 2022

    Hi @Kwei,

    The default “From” name is from your organization contact settings in your Accounts → Contact Information → Organization tab.

    Should look like this:

    Just note, this only sets the Sender Name moving forward with new messages in Campaigns and Flows.  You may want to go back to all your existing Flow Messages and change them manually.

    Hope that helps!

    Joseph Hsieh // retentioncommerce.com // X: @retention

    11 replies

    Kwei
    Problem Solver II
    KweiAuthor
    Problem Solver II
    May 13, 2022

    Thanks Stephen, I’ll try that.

    Edible Calm