Clicked email segment, variable link

Question

I’m trying to create a segment for when someone clicks a link in an email, but the link has a {{email}} variable at the end of the link (?email={{email}}). When using the Clicked Email event, it seems like I can only use URLs that matches not contains.

Are there any workarounds for this? This will be part of a NPS flow that sends a customer to a landing page based on their score. Since a dynamic variable cannot be used within a tag, we need to find another way to associate the customer’s score with their Klaviyo profile. Open to suggestions!

alex.hong · Accepted Answer

Hi @chrisrosg!Unfortunately, there is no workaround to this since profile properties aren’tadditive. This meansthat if a customer were to click a different score down the road, it wouldn't add to the array/list of the property values. I think I am still not 100% clear what your goal is though, but I would just keep in mind that if you used a segment, a segment triggered flow is only initiated once.Thanks,Alex

alex.hong · Answer

Hi there @chrisrosg,Welcome to the Community.I think to better figure out a solution, the best would be if you could provide more detail regarding how theNPS score is being logged on the Klaviyo profile. If it isa custom property, then that can be leveraged in a flow either using conditional splits or multiple hide/show blocks for the various NPS scores. How many NPS scores are possible? If it’s only a handful the above solution is very viable.Or is there some sort of event coming from a 3rd party app we can alternatively use to trigger a flow or create a segment off of? I think getting a better understanding of all the moving parts here and the work flow would be a helpful first step.Thanks!Alex

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