Contact Form Submission Error: “An error occured when submitting. Please try again later.”

Same thing here.  A customer told me she had the problem, I tried it on my computer and I have the same issue. I tried it on my phone, same issue.  I tried an incognito browser, same issue. I tried Edge, same issue.  This form was working fine for about a week or so.

Hi @Dee LT, 

Do you mind sharing if you’re still experiencing this? As well as sharing the URL this form is on so I can test as well?

-Taylor 

We are experiencing this as well, it started a week or so ago, and I’ve tried all the troubleshooting steps above but nothing changes, I just get the “An error occurred when submitting. Please try again later.” message. This is happening on www.workfromyourhappyplace.com  I’ve tried several browsers, and a couple of different computers to the same effect. We need to get this fixed!

 

Check the sign up form is pointing to the right list. That was our issue. The lists were condensed and the main list renamed.

I tried all of the potential solutions mentioned above, but none worked. The only one that worked for me on both my iPhone and laptop was to turn off my VPN.

According to this Forbes article, 69% of people use a VPN on a mobile device. https://www.forbes.com/advisor/business/vpn-statistics/

Most of my customers will come from a mobile device. It's unfortunate that it will prevent quite a lot of customers from signing up for my newsletter just because of a VPN.

I might have to use another app for my newsletter sign up form.

I hope this can help people having similar issues in the future.

If anyone stumbles across this - similar to @Fluffy Oasis  - I have an Ad Blocker running on my network (Pi Hole).

The form failed to work on any device on my network as my blocker was blocking “a.klaviyo.com” and “static-tracking.klaviyo.com”. After whitelisting these two domains, the form worked on all devices.

Steve

Hi, I am having this error on all devices and browsers. I have no VPN or AD Blockers. I have tried multiple devices and browsers. Anyone actually know the solution please. I have also tried the clone option. Nothing is clearing this error message. Please help.

Hi ​@inkdipdesigns, and others!

Thanks for sharing the steps you took to already troubleshoot this issue, and sorry that you’re still seeing an issue here. The solution is very likely dependent on how both your website and the form are set up, and what worked for others may not work for you. Because of this, I recommend reaching out to our support team at Klaviyo.com/support and having a member of our team with access to your account take a look. If you’re on a free account and can’t access support, just shoot me a DM with your email address and the name/ID of the Klaviyo account you use, and we’ll investigate this and reach out via email.

This worked for us - thanks!