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Contributor I
Feb 10, 2022 4:16 PM UTC
Solved

Customer data upload

We have just moved over from Mailchimp to Klaviyo & are currently moving over customer data that has been captured during the move. 

Out of 60 customers, 40 of them failed to upload due to a formatting erro which I believe to be the format of the dates. Once I make the changes to this data & upload to Klaviyo, how can I overwrite this duff info (date format being written wrong way) to ensure it doesnt happen again?

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    Mailbox Manny
    Partner - Silver
    Feb 11, 2022 4:35 AM UTC

    Hi Emily! Welcome to the community. 

     

    Sounds like to ensure it doesn’t happen again for future imports, you’d need to the change the date format in the CSV.  Here’s a few articles that’ll help you with this:

     

    How to Troubleshoot List Imports

    Acceptable Date Formats For Profiles

    How To Format Dates for CSV Files

     

    Hope that helps!

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    1 reply

    Mailbox Manny
    Partner - Silver
    Partner - Silver
    Feb 11, 2022 4:35 AM UTC

    Hi Emily! Welcome to the community. 

     

    Sounds like to ensure it doesn’t happen again for future imports, you’d need to the change the date format in the CSV.  Here’s a few articles that’ll help you with this:

     

    How to Troubleshoot List Imports

    Acceptable Date Formats For Profiles

    How To Format Dates for CSV Files

     

    Hope that helps!

    Subscribe. Segment. Send. Repeat.