Contributor I

Solved

Email did not send but are under the "scheduling" status

Forum|Forum|3 years ago
May 31, 2023
10 replies
884 views

Hello,

I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”

Why is this the case and how can I avoid this?

Thanks,

Campaigns

Best answer by David To

Hello @eeti and @GusMcLean,

To provide more clarification on @jocelyn8’s point.

Our engineering team did identify an issue where we started to see some email campaigns getting delayed. However, as of 11:00AM EST all scheduling and sending began to normalize and all previous instances have been resolved. Impacted campaigns should be sending on their own.

There’s no need to cancel and/or clone any campaigns that may have been delayed.

We appreciate your patience and thanks for being a part of our Klaviyo Community!

David

jocelyn8

Partner - Gold

Hi @eeti were you sending out campaigns?

Usually when you’re sending out campaigns you have the option to schedule your campaign to be sent out at a later date.

It might be worth checking the date in which is on the campaign, if its not set for today’s date it will show as “Scheduled”

Hope this helps

:) Jocelyn

E

eetiAuthor

Contributor I

Hi @jocelyn8

Yes, they are campaigns. Instead of selecting the option to schedule the email, I selected the option to send now for all of them. Even when I look at their status now it mentions scheduling with the date being “May 31st” and time mentioned has already passed.

Thanks

G

GusMcLean

Contributor I

Yup, I’ve just had the same issue, been trying to send an email 3 times, send now on each, but stuck in scheduling.

jocelyn8

Partner - Gold

Hi @eeti and @GusMcLean I’ve just done a test on my end and it seems to be a bug on Klaviyo’s side.

As far as I know, this has been reported and Klaviyo is working on fixing it.

:) Jocelyn

E

eetiAuthor

Contributor I

Thanks @jocelyn8 I appreciate it. Could you please let us know once the issue has been fixed?

Best,

David ToAnswer

Klaviyo Employee

Hello @eeti and @GusMcLean,

To provide more clarification on @jocelyn8’s point.

Our engineering team did identify an issue where we started to see some email campaigns getting delayed. However, as of 11:00AM EST all scheduling and sending began to normalize and all previous instances have been resolved. Impacted campaigns should be sending on their own.

There’s no need to cancel and/or clone any campaigns that may have been delayed.

We appreciate your patience and thanks for being a part of our Klaviyo Community!

David

T

TrailerParkGolfClub

Contributor I

I’m having the same issue as the others right now. Hit ‘send now’ and it gets stuck in a scheduling status and never sends.

T

TrailerParkGolfClub

Contributor I

In fact I just tried to schedule one since I can’t send now and 3 minutes after the campaign was supposed to send it’s still in a Scheduling status and hasn’t sent. So everything is getting stuck in a scheduling status and I can’t send any emails 🤦‍♂️

A

AKGHS

Contributor I

Hi, is this bug still an issue? I had 5 x emails scheduled to go out earlier this morning and they are all still saying “Scheduled”!

L

lexxlutherr3

Contributor I

Hi! We’re also still having this issue where an email was saved and scheduled for a time, but never left the drafts. Any pointers on how to fix this?