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Question

Empty address fields showing as “None” in order confirmation email

  • July 15, 2026
  • 0 replies
  • 1 view

Lucia937
Active Contributor IV
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Hi everyone,

I’m having an issue with my Klaviyo order confirmation email. When a customer leaves one of the address fields empty, the email displays “None” instead of simply hiding the empty field.

Has anyone experienced this before? Is there a way to adjust the template code so empty address fields are not shown at all?

Thank you!

 

p.s. I tried editing the tags manually and adding a default empty value ('') to one of them to test, but this then affects the other address tags as well, (like first name and last name). Interestingly, it also seems to break the block displaying the order summary.

I used a klaviyo order confirmation flow email template. This is what Klaviyo AI tells me. (But it didn’t offer any solution excep for going into the code )