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Contributor I
April 12, 2022
Solved

Exclude unengaged segment when sending emails

  • April 12, 2022
  • 2 replies
  • 254 views

I would like to ask, is it okay if I exclude unengaged segment while sending emails without suppress the contact?

    This topic has been closed for replies.
    Best answer by stephen.trumble

    Hey @Lailaย 

    Welcome to the Klaviyo community! Thank you for coming here to ask your question!

    It is completely okay to exclude your unengaged segment without suppressing the contact. Just keep in mind that these contacts will still count towards your active profile limit. As your list continues to grow you may want to suppress your unengaged contacts to help maintain your active profile limit. Here are some additional community post that i think will help:

    Hope this helps! Thank you so much for being part of the Klaviyo Community!

    2 replies

    stephen.trumble
    Klaviyo Alum
    April 12, 2022

    Hey @Lailaย 

    Welcome to the Klaviyo community! Thank you for coming here to ask your question!

    It is completely okay to exclude your unengaged segment without suppressing the contact. Just keep in mind that these contacts will still count towards your active profile limit. As your list continues to grow you may want to suppress your unengaged contacts to help maintain your active profile limit. Here are some additional community post that i think will help:

    Hope this helps! Thank you so much for being part of the Klaviyo Community!

    -Stephen
    LailaAuthor
    Contributor I
    April 13, 2022

    Hi @stephen.trumble,

    Thanks a lot for your kind assistance. I will look through the additional information you provided.