Hi- Having trouble getting specific emails and certain configurations to send the right emails. Example:
If I purchase Product A & B, I want a specific email to send for those two products (vs two separate emails).
Or If I purchase product A & C, then that gets another email.
Essentially, I have 3 products and want to send emails based on the products purchased in one transaction. Right now I have Split triggers set up (and it worked when purchasing just ONE product) but as soon as I add 2, it’ll just pick the first one and send that particular email. This is where it gets stuck! I don’t know how to set it to where If the placed order includes 2 products, that it doesn’t just stop at the first product in the list. Hope this makes sense!
The reason I’m sending this way is because each email contains a KEY (these are website templates). Any help would be appreciated!
Thanks for sharing your question with the Klaviyo Community!
To automatically serve an email to contacts who have purchased two specific products in a flow, you can use a metric triggered flow based on the Placed Order event and use trigger splits with the filter definition of “Items contains Product A AND Items contains B”. This will allow contacts who have placed an order to trigger this flow who have purchased Product A AND Product B to be navigated down the YES path of this flow. Furthermore, you can target contacts who purchased Product A AND Product C by creating another trigger filter down the NO path of the original trigger split resulting in a cascade of filters based on who you want to target and what your overall goals for the flow is.
I would further suggest taking a look at the following Help Center articles that dive further in understanding how to build this flow out and how trigger splits functions:
In addition to these great articles, other Community members have found success after reading some similar Community post along the same topic. I’ve included some below for your convenience:
Thanks for sharing your question with the Klaviyo Community!
To automatically serve an email to contacts who have purchased two specific products in a flow, you can use a metric triggered flow based on the Placed Order event and use trigger splits with the filter definition of “Items contains Product A AND Items contains B”. This will allow contacts who have placed an order to trigger this flow who have purchased Product A AND Product B to be navigated down the YES path of this flow. Furthermore, you can target contacts who purchased Product A AND Product C by creating another trigger filter down the NO path of the original trigger split resulting in a cascade of filters based on who you want to target and what your overall goals for the flow is.
I would further suggest taking a look at the following Help Center articles that dive further in understanding how to build this flow out and how trigger splits functions:
In addition to these great articles, other Community members have found success after reading some similar Community post along the same topic. I’ve included some below for your convenience:
