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Active Contributor I
April 18, 2022
Solved

How to send a second welcome email to those who haven't opened my previous one?

  • April 18, 2022
  • 3 replies
  • 591 views

Hi,

I was reading some advice on re-sending a welcome flow message to those who haven’t opened your first one. (Since welcome flow usually get the best open rate and results)

Can someone show me how to set it in my flow, so that I can send to those who haven’t opened my first welcome message?

Best,

R

    This topic has been closed for replies.
    Best answer by alex.hong

    Hi there @Rara,

    Thanks for sharing.

    You can do this by setting up a triggered split in your Flow similar to this : 

    ?name=inline-415497706.png

    The only thing that you would have to add is a time delay for the Split. So if you wanted to wait 24 hours - you would apply a one day time delay after the first email. 
    After that day wait, they would come into the Split where it checks if the user opened the email. If Yes, they will go down the YES path, if no - you can add the email in the NO path again. 

     

    Do you know the profile you need to resend to? If so, it'll be easier to just follow the instructions for "Resending from a profile" (document here). 
    If you want to send from the flow analytics, you'd click "View all analytics". Then go to the Recipient tab and find the person you're looking for.

     

    Hope this helped,

    Alex


     

    3 replies

    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    April 18, 2022

    Hi there @Rara,

    Thanks for sharing.

    You can do this by setting up a triggered split in your Flow similar to this : 

    ?name=inline-415497706.png

    The only thing that you would have to add is a time delay for the Split. So if you wanted to wait 24 hours - you would apply a one day time delay after the first email. 
    After that day wait, they would come into the Split where it checks if the user opened the email. If Yes, they will go down the YES path, if no - you can add the email in the NO path again. 

     

    Do you know the profile you need to resend to? If so, it'll be easier to just follow the instructions for "Resending from a profile" (document here). 
    If you want to send from the flow analytics, you'd click "View all analytics". Then go to the Recipient tab and find the person you're looking for.

     

    Hope this helped,

    Alex


     

    RaraAuthor
    Active Contributor I
    April 19, 2022

    Thank you so much Alex!

    alex.hong
    Klaviyo Alum
    April 19, 2022

    Not a problem @Rara glad I could help!