Contributor I

Solved

I accidentally deleted my flow emails - can I recover it?

Forum|Forum|5 years ago
February 6, 2021
17 replies
6710 views

I made a change to one of the first conditions of a flow tree and mistakenly deleted everything after it, including the emails I had setup and all the following conditions. Yikes! Is there a way to revert back?

Flows

Best answer by retention

@marc10

Sorry to hear that. Unfortunately, there’s no way to undo changes in Flows.

This is why we always recommend creating a backup of the Flows. Just clone the Flow and rename it to something as [FLOW NAME - BACKUP {DATE}].

One other thing we’re practicing is to never create emails directly in the Flows. We create all emails for the Flows in the Email Templates section and then just load them into the Flows. That way, even if you delete the Flow, you will still have the emails ready in the Email Templates section, and vice versa.

I know that this isn’t a solution for your current situation, but I hope that these tips will help in preventing this from happening again in the future.

Show previous replies

E

Evocada

Contributor I

This is really messed up!!! I clicked on the wrong image to delete in my conditional split and all my emails are gone. No way to undo this?!! The email service has so many nice options and this simple one is not even part of it? Very very disappointing.

A

Abass

Contributor I

This is really messed up!!! I clicked on the wrong image to delete in my conditional split and all my emails are gone. No way to undo this?!! The email service has so many nice options and this simple one is not even part of it? Very very disappointing.

Hi @Evocada. Yesterday, I made the same mistake and deleted all of an abandoned cart emails. I reached out to the support and described my situation with a screenshot of the problem and Today, they already solved my problem and bring back all the deleted elements. I’m so happy !

So, for everyone on this situation, kindly talk to the support of klaviyo, they will help you like they helped me 😊.

Have a great day !!!

stephen.trumble

Klaviyo Alum

Hey @Abass

This is really great to hear! I’m so glad our support team was able to help you recover your deleted flow quickly!

-Stephen

T

TGower

Hey @Quiet Owl

Thanks for responding back to this thread as there has been an update! You can now recover archived flow emails from your account. The article I just linked with walk you through step by step on how to find and recover archived (deleted) flows.

Hope this helps and thank you for resurfacing this product feature for other community members. We truly appreciate your help and participation!

That’s great, but we were talking about emails that were deleted by accident, not recovering deliberately archived emails. In my case, I accidentally clicked on “delete both paths” while removing a conditional split, and it deleted everything past that point in my flow - with no way to undo it.

This is where I am. I have an email in to support. There seriously needs to be an undo function in this service.

stephen.trumble

Klaviyo Alum

Hey @TGower

I completely understand the frustration of having to reach out to support for help with something that could be fairly simple to do on your own. I’m sharing your feedback with the product team to help keep their eyes on this request that many customers have made.

Thank you again for your feedback and helping us make the customer experience better.

-Stephen

V

VitaHaus

Contributor I

I don’t think this highly frustrating issue is on the product teams list of t-do’s at all. Given when this issue first came about and there is still no undo or auto-archive.

I’m currently in the process of setting up flows ahead of a new business and site launch, and the issue is still happening. Support to contact Klaviyo to reinstate my accidentally deleted Flow is not an option because I’m on the Free Account (because my site isn’t live yet) which is also another ridiculous offering in 2024 - not only is the option for me to undo a mistake not built in years after complaints, I now have to pay to get it resolved???

Seems like Klaviyo have got a bit money-hungry with their updates (or lack thereof) and desire to retain existing users.

C

Charlottevo94

Contributor I

SOLUTION!!!! E-MAILS RECOVERED!!!

Talk to a support agent in the chat, and they are able to recover the deleted emails for you! The chatbot will tell you it is not possible, but the agents can recover them from their back end. Don't spend hours remaking them!

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