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Contributor I
May 16, 2024
Solved

I'm having trouble with fake orders!

  • May 16, 2024
  • 11 replies
  • 9303 views

It seems a bot is filling out my sign-up form and then randomly placing orders for various items in my shop, as shown in the image below.

Has anyone else encountered this issue? If so, how did you stop it?

 

 

    Best answer by bluesnapper

    Hi @Bandit 

    @danielmonty makes great suggestions regarding reCaptcha, double opt-in, and the spam segment.

    It’s also worth mentioning “John Smith” checkouts. These are initiated by a Google bot, though it may use other names. A typical email address is johnsmith001@... etc. and I’ve seen the domain as @storebotmail.joonix.net as well as @gmail.com

    Google uses this bot to ensure that prices reflected on the product page are consistent with any ads, feeds, and during checkout.

    Regards

    Andy

    11 replies

    tomdcws01
    Contributor I
    Contributor I
    May 14, 2026

    If we add a CAPTCHA, will it affect Google Merchant Center performance? Specifically, will it prevent Google’s bots from crawling the site to verify data like pricing and product details?