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Contributor I
February 13, 2022
Solved

Klaviyo not integrating with woocommerce

  • February 13, 2022
  • 14 replies
  • 1797 views

I have not been able to integrate klaviyo to woocommerce. I have been getting errors for days. I deactivated some plugins but it still gives the error. Please how can you resolve this???

The Error: We encountered an error while attempting to establish an integration between WooCommerce and Klaviyo. To resolve, please review the troubleshooting steps outlined in our Help Center. Details: Non 200 Response Received

    This topic has been closed for replies.
    Best answer by Dov

    Hi @dejans,

    Thanks for your message.

    In addition to my first recommendation:

    Hi @charles111,

    Thank you for sharing this question with us.

    If you have any firewalls or security layers set up on your site, you are likely getting blocked from integrating due to Klaviyo getting denied by your security. I recommend working with your hosting provider to ensure that requests to Klaviyo's custom endpoints at /wp-json/klaviyo/v1/* are allowed. That should remedy the issue.

    I also recommend whitelisting our user agent which is "Klaviyo/1.0”.

    I hope that is helpful.

     

    I encourage you to try the following steps:
    1. Delete the WooCommerce integration in Klaviyo
    2. Delete the Klaviyo plugin in your WordPress
    3. Re-install the plugin
    4. Log into Klaviyo via an incognito window and re-add the WooCommerce integration

    If you’re still having difficulty after this, please reach out to our support team for further assistance.

    14 replies

    Contributor I
    March 13, 2022

    Anyone have this issue with their website being hosted on Bluehost. I’m currently getting this same error and Bluehost says they can’t whitelist a user agent. 

    Dov
    Klaviyo Alum
    March 15, 2022

    Hi @karidahlgren,

    I’ll pass your feedback on to our wonderful support team I’m sure they’ll be delighted to hear it :)

    @duckfoxnet I’d recommend doing the same (contacting support) and looping in Bluehost into the ticket thread if necessary to coordinate a response.

     

    DD
    Contributor I
    March 16, 2022

    Hey @Dov Is there an IP address that can be used by BlueHost to whitelist? 

    Dov
    Klaviyo Alum
    March 16, 2022

    Hi @duckfoxnet,

    You should try whitelisting our user agent which is "Klaviyo/1.0”, since we rotate the IP addresses dynamically making it difficult to whitelist a specific IP.

    DD