I downgraded my plan recently to the free plan from 2,500 active profiles and 25,000 email sends ($60 per month). I was under the impression that that subscription would last until the billing cycle ends at the end of December, and then id be downgraded. however I’m now being told i need to upgrade to send the amount of emails as before. please can you clarify?
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Klaviyo plan downgrade

Best answer by Taylor Tarpley
Hi there
Thanks for your question!
Sorry for the confusion, but as our documentation states, downgrades take place immediately!
Very sorry for the inconvenience,
-Taylor
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