Klaviyo + Shopify tag integration

Question

Hi!I’m trying to figure out how to export a list from Klaviyo into Shopify in order to tag the customers. I know I can do it the reverse way into Klaviyo.Is it possible to do it in reverse?For example, I’m trying to update all the profiles in my Shopify customer list with the custom field from a klaviyo segment: Tag: Club level = MemberIf I do this as a csv and import it into Shopify it just makes new customers without updating the current ones. Thanks,Michael

Dov · Accepted Answer

Hello@Michael,Thanks for sharing this question with the Klaviyo Community.I did some digging and found the required format for .csv imports for Shopify. After reviewing, it appears if you re-format the column header from the Klaviyoexported .csv file to “Tags” (as they outline in their documentationfor required formatting of the .csv) my assumption is that Shopifywould “recognize” Tags and use that toupdate theoriginal customer record -- associating it with the user’s email address.I believe the current reason it is creating a net-new record is because the default Klaviyo .csv file is using another column header that isn’t “Tags”, and as a result, upon import, thisnet-new tag is created for the new customer record instead of updating the original customer record.If this still doesn’t resolve the issue, I encourage you to contact Shopify support for more information since this questionpertains to Shopify .csv import functionality. If they do have a different solution,it would be great if you could provide us with an update here on the threadso we can share this knowledge as I’m sure others will have similar questions as well!Thanks for being a member of our Community.

Michael · Answer

Hi @DovThanks so much - I’ll try and implement that later today and give an update here with a walkthrough if it works. Otherwise I’ll get in contact with their support.Thanks!

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