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Klaviyo Shopify tags

  • June 29, 2024
  • 8 replies
  • 1015 views

Oden
Contributor II
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Can anyone help me point out where can I find the Shopify Tag propertyΒ in Shopify?πŸ˜…

It is not appearing in the integration section -

Which is why (maybe?)Β it is not synced to Shopify>Settings>Customer data.

I added the tag via flow -

Β 

Best answer by Kim Strauch

Hey @Oden, confirming the expected behavior and why the help doc suggests this is possible with the team that owns this capability. Will report back!

In the meantime, updating aΒ custom property other than β€œShopify Tags”  as I mentioned would be the fastest path to enable your use case

8 replies

kaila.lawrence
Community Manager
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Hi @Oden! To clarify, you want to know where to find this β€˜Greater” tagΒ in Shopify? This is going to depend what kind of tag it is. Here is Shopify’sΒ documentation on tags:Β https://help.shopify.com/en/manual/shopify-admin/productivity-tools/using-tagsΒ 


Oden
Contributor II
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  • Author
  • Contributor II
  • July 2, 2024

HiΒ @Oden! To clarify, you want to know where to find this β€˜Greater” tagΒ in Shopify? This is going to depend what kind of tag it is. Here is Shopify’sΒ documentation on tags:Β https://help.shopify.com/en/manual/shopify-admin/productivity-tools/using-tagsΒ 

Hey @kaila.lawrenceΒ 

Klaviyo article says that Shopify Tags will not appear as an actual customer tags in Shopify. It will appear as Metafield instead so basically, the tag I created using Shopify Tag property will pulled by Shopify as a customer metafield, however, it is not appearing as a metafield under Customer data in the Shopify Admin settings. Here is the article for reference -

https://help.klaviyo.com/hc/en-us/articles/360030919351

and a screenshot from where I was trying to check it in the Shopify Admin -

Β 


michaela.fooksa
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Hey @Oden,

Thanks for providing that additional context!

In order for the Shopify Tags property to be synced back to Shopify, you will need to enable outbound custom profile property sync. To do so, navigate to your integration settings, and make sure to check the box to β€œSync profiles, profile data, and custom profile properties from Klaviyo to Shopify.” Then, make sure to select the option to sync custom profile properties:

Β 

You can also find these instructions here.Β 

Β 

Please confirm that you have enabled these settings and saved, and then custom profile properties (including Shopify Tags) should be synced over as Shopify metafields.

Β 

Michaela


Oden
Contributor II
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  • Author
  • Contributor II
  • July 3, 2024

Thanks @michaela.fooksaΒ 

I have the sync set up already but I only have the option Select Properties and in the properties, Shopify tags is not included -

It should have appear in between Referral and Tag -

Β 


Kim Strauch
Klaviyo Employee
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  • Klaviyo Employee
  • July 3, 2024

Hey @Oden, to clarify:Β β€œShopify Tags” are synced only one-way, from Shopify to Klaviyo. Editing the "Shopify Tags" property within Klaviyo will not reflect in Shopify.Β 


I think you would want to create a separate custom profile property here that you then sync over as @michaela.fooksaΒ described. This value should thenΒ be viewable as a metafield on the customer within Shopify.Β 


Oden
Contributor II
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  • Author
  • Contributor II
  • July 4, 2024

Hey @Kim StrauchΒ 

Β 

I appreciate the response! With the flow I’m trying to create, I specifically need to use the Shopify Tags property. It states in the article that the Shopify tag will be added as a metafield in Shopify -

Β 

So if I added a Shopify tag β€˜Greater’ via Klaviyo, should it appear in the Customer Data? It is not appearing right now.

Thanks for all your help!Β πŸ™ŒπŸ½


Kim Strauch
Klaviyo Employee
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  • Klaviyo Employee
  • Answer
  • July 5, 2024

Hey @Oden, confirming the expected behavior and why the help doc suggests this is possible with the team that owns this capability. Will report back!

In the meantime, updating aΒ custom property other than β€œShopify Tags”  as I mentioned would be the fastest path to enable your use case


Geeky Babbler
Partner
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Did you get any luck with this? I have the same issue. Documentation says that Shopify Tags added in Klaviyo sync into Shopify as metafields but i do not see the option on the Custom Data sync either?