Legacy form error "invalid email address"

Forum|Forum|4 years ago
December 2, 2021
4 replies
516 views

I connected a form to klaviyo using Legacy Forms and for some reason I keep getting “invalid email address” every time I submit the form, but everything looks correct. I’m not sure what’s going on. The form can be viewed here: https://new-imaware.webflow.io/b2b/employee-covid-screening by clicking “Get in touch”. Thank you in advance!

Sign-up forms

This topic has been closed for replies.

Best answer by jallain

hey @arianavmac ! can you try changing the email input in the form html. the name attribute should be lowercase “email” and it looks like you have uppercase “Email”

change this

to this

let me know if making that change fixes it for you!

stephen.trumble

Klaviyo Alum

Hey @arianavmac

Thank you for reaching out to the Klaviyo Community for help with your Legacy Signup form. Happy to help!

I took a look at your website, specifically your legacy signup pop up form. I tested the form and did not get the error you received. Can you check the list to see if my name was added?

-Stephen

A

arianavmacAuthor

Problem Solver I

No it wasn’t added. I see that error by looking at the console, it logs “Incorrect email address” there. I’m really not sure what’s going on

A

arianavmacAuthor

Problem Solver I

@jallain are you able to help me with this? You’ve been super helpful in the past so I thought I’d ask. Thanks again!

jallainAnswer

Klaviyo Employee

hey @arianavmac ! can you try changing the email input in the form html. the name attribute should be lowercase “email” and it looks like you have uppercase “Email”

change this

to this

let me know if making that change fixes it for you!

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials