Skip to main content
Contributor I
November 30, 2021
Solved

Magento 2: Error 504 Gateway time-out

  • November 30, 2021
  • 1 reply
  • 464 views

Hi,

I am unable to resynch magento 2 integration for some reason.  I clicked magento 2 on the integration page but instead of taking me to the page to resync with my magento 2 website it ended up timing out and showing the time out error page:

 

I can confirm that all of the other integrations worked, it was just magento 2 that seem to have issues loading so I can resync.

    This topic has been closed for replies.
    Best answer by Dov

    Hi @cmartin,

    Thank you for sharing this question with the Klaviyo community.

    I noticed you filed a ticket with our support team. They mentioned that you had updated your site URL which may have resulted in this error, and advised to remove the integration as per our instructions here. After removing the integration please, re-integrate following our guide: how to Integrate with Magento 2.x (CE and EE).

    1 reply

    Dov
    DovAnswer
    Klaviyo Alum
    November 30, 2021

    Hi @cmartin,

    Thank you for sharing this question with the Klaviyo community.

    I noticed you filed a ticket with our support team. They mentioned that you had updated your site URL which may have resulted in this error, and advised to remove the integration as per our instructions here. After removing the integration please, re-integrate following our guide: how to Integrate with Magento 2.x (CE and EE).

    DD