Hello everyone!
I’ve recently exported some review from Judge.me and uploaded the .csv file to Klaviyo.
Coming back to one of the flows I’m working on (abandoned cart), I add the Review quote block, I pick the dynamic data feature and move on to selecting some featured reviews for each of the 2 products I currently sell in my Shopify store.
Fast forward to a couple of hours later, the block isn’t giving me the option to change between dynamic and static data anymore or to edit the reviews featured. It’s missing these options on new blocks, as well as on other flows I have on my account. When I add a new block, it only allows me to pick one review and change the design. Same for trying to edit the one set as dynamic earlier.
When I preview emails or send tests, the review marked as featured shows just fine.
What could have broken this feature and how can I fix it? I’m afraid that if I delete the reviews import and add them again, it might mess up the block I have now and that shows dynamic reviews, even if I can’t edit it properly.
